Reporting Issues and Sharing Your Feedback
PyCharm provides various means to report problems and seek for assistance. In this section:
- Locating PyCharm log
- Configuring PyCharm log settings
- Reporting issues
- Sharing feedback
- Seeking assistance
Locating PyCharm log
On certain occasions, you will be required to attach the PyCharm log to an email to the support service. You can easily locate the log file as described below.
Configuring PyCharm log settings
To avoid editing the log.xml
file itself, PyCharm suggests a handy dialog box to change logging level for a category. This file resides under the bin
directory of PyCharm installation.
- On the main menu, choose .
- In the dialog box that opens, type the log categories names, separated with new lines.
While editing log.xml
, keep in mind the following:
- It is not recommended to change
log.xml
, because from time to time it causes problems with patches. - Editing
log.xml
should be done in tight contact with the support service. The reason is that the users might be unaware of the modules names to be specified, while the support service can suggest modules for the better diagnostics.
Reporting issues
- Open the PyCharm tracking system at https://youtrack.jetbrains.com/ .
If you are not yet registered, do it.
- Click Create issue.
- On the page that opens, choose PyCharm from the Project drop-down list.
- Describe your problem and provide a brief summary of it in the Description and Summary fields respectively.
- If necessary, attach a screenshot that illustrates your problem.
- Click Create issue when ready.
Sharing feedback
To share your feedback, do one of the following:
- Choose , which redirects you to the online feedback form.
This form enables you to create a PyCharm-specific YouTrack issue.
- Click the Comments link on each page of online version of the PyCharm documentation. In the Comments area, vote for the page, and leave your comments.
Seeking assistance
To find assistance, do one of the following:
- Apply to the JetBrains Support
- Write to the support service. Use the following address:
If necessary, attach the source code and the PyCharm log.
- Ask the PyCharm Community .