RubyMine 6.3.0 Web Help

RubyMine provides various means to report problems and seek for assistance. In this section:

Locating RubyMine log

On certain occasions, you will be required to attach the RubyMine log to an email to the support service. You can easily locate the log file as described below.

  • On the main menu, choose Help | Show Log in Explorer (Windows and Linux), or Help | Show Log in Finder (MacOS). The Explorer/Finder opens, with the log file selected.
Configuring RubyMine log settings

To avoid editing the log.xml file itself, RubyMine suggests a handy dialog box to change logging level for a category. This file resides under the bin directory of RubyMine installation.

  1. On the main menu, choose Help | Configure Debug Log Settings.
  2. In the dialog box that opens, type the log categories names, separated with new lines.
Sharing feedback

To share your feedback, do one of the following:

  • Choose Help | Submit Feedback, which redirects you to the online feedback form.
  • Use the Feedback page.
  • Click the Comments link on each page of online version of the RubyMine documentation. In the Comments area, vote for the page, and leave your comments.
Seeking assistance

To find assistance, do one of the following:

  • Apply to the JetBrains Support
  • Write to the support service. Use the following addresses:
    • intellij-support@jetbrains.com
    • rubymine-support@jetbrains.com

    If necessary, attach the source code and RubyMine log.

  • Ask the RubyMine Community .
  • Click the Comments link available on each page of online version of the RubyMine documentation. In the Comments area, ask questions.