Send notifications to unregistered users
Involve your customers in the tracking process without registering a new user account in YouTrack. When a customer emails your support, YouTrack automatically creates a new issue and stores the reporter email (without creating a new user account). When a support engineer adds a comment or updates the issue, the customer gets email notification.
Any customer’s reply is automatically added as a new issue comment. This way your support team tracks all the customer requests in YouTrack (as fully-qualified users), while your customers receive emails with the info they need.
Read the Tutorial to learn how to use YouTrack as a Help Desk.
Customize notification templates
Customize email and jabber notifications to suit your user communication requirements! You control what to tell users when a new issue is created, updated, commented or reassigned. Add your own subject, change the language, tailor the message text, and more, using the Freemarker templates.
Per project notification templates
Want to approach your users from various projects in a different manner? You are free to configure custom notifications templates on the project level. You may set up multi-language notifications or completely redesign them for each project.
With a new Issue Digest notification scheme you receive a single notification when issue is created or updated. You may switch to an old Individual notifications scheme anytime to get a separate notification on every issue change.
Duplicate cluster digest
Get a single notification digest of changes made to any set of issues from the duplicate cluster by enabling a setting in your profile. You’ll get this kind of digest if you’re watching any issue from the cluster. You may also customize the duplicate cluster notification template just like any other template.
Chat with YouTrack Jabber-Bot
You can talk with your YouTrack via Jabber. This awesome feature
allows you to send search requests and
apply commands in reply to a jabber notification, or simply start a chat with YouTrack.