JetBrains Privacy Policy

Last updated: 5th November 2015

This Policy may be amended from time to time. The respective latest version of the policy at the point of time of the purchase/registration of a JetBrains Software Product (whichever occurs later) shall apply.

Short version

When you use our software and services, we collect data that is used exclusively for making our software and services available to you and for improving our offerings to you. We do not share your personal data with third parties beyond what is deemed necessary to provide the services to you, such as storage, backup, payment services and email marketing when opting in. We do not sell your data to these or any other third parties.

All software and services we provide are governed by this single JetBrains Privacy Policy unless explicitly stated otherwise.

Full version

This Privacy Policy outlines why we collect data, what we collect and how we handle it. The following definitions will be used throughout this Privacy Policy.

Definitions

JetBrains Software Product: Any software product written by JetBrains and licensed under JetBrains' Terms of Use, EXCLUDING software that can be used by JetBrains' software products but is not created by JetBrains. This may include, but not be limited to, code that extends the functionality of a JetBrains software product (e.g., a "plugin."). Any such code is governed by its own terms and conditions and privacy policy.

JetBrains Downloadable Software Product: Any JetBrains Software Product that can be downloaded and installed on a machine.

JetBrains Software as a Service: Any JetBrains Software Product that is offered as a hosted solution, where the software is installed and maintained by JetBrains and provided to you as a service.

JetBrains Website: Any website that is the property of JetBrains, including but not limited to everything hosted under the top-level domains jetbrains.com, jetbrains.net, jetbrains.org, jetbrains.ru, kotl.in, and kotlinlang.org.

JetBrains account: An account created and stored on JetBrains Servers which contains your first name, last name, email and accessed via a username and password.

Why we collect

We collect data for various reasons, such as:

  • to provide you with software, service or information, data may identify you as an individual or company, and is required to provide you with the software, support, and services that you have requested. To receive the software, support and services, you explicitly fill in the data, whether as you purchase downloadable software, purchase software as a service, use our support forums, sign up for a JetBrains Account, register for a webinar, participate in a survey, and/or subscribe to receive marketing and/or technical information and content.
  • to check for license validation and updates, some downloadable software products regularly check for software updates and/or license validation.
  • to improve our offerings based on usage, we collect anonymous data based on the usage of our products and services. We use this information to better understand usage patterns of our products and behavior of our collective audience. At times we share this information in aggregated and always anonymous form, with the public or third-parties. Anonymous data collection is opt-in on downloadable products.
  • to promote and market our products, we may use feedback that you provide voluntarily on our products or services. We may use this in the form of quotes or in other ways in accordance to the JetBrains' Terms of Use.
  • to provide technical support, we may need to ask you for information to process your support request, especially if it requires accessing your data. We may have to access and/or request a failure code, which may contain personal data of the user who reported the failure. You hereby expressly consent the collection and storage of this data. The information will be stored only during the process of fixing the problem and will be deleted immediately afterwards.

What we collect

What we collect depends largely on the interaction that takes place between you and JetBrains, most of which can be categorized under the following:

Purchasing JetBrains Software Products

When you purchase downloadable software or sign up for software as a service, we collect information to process your payment and create your customer account. This information includes name, email address, physical address, telephone number, and company name where applicable. We do not store your complete credit card details. All transactions and credit card information are handled by a third party that processes all electronic transactions. These are governed by their agreements, which can be found on Jetbrains.com under the section Third-Party Services. We retain the last four digits of your credit card number and its expiry date so you may identify that card used, for your convenience in future purchases.

Using JetBrains Downloadable Software

When downloading and installing purchased software, you need to provide the software with identifiable information such as your JetBrains Account or Licensing information which may include name, email and license key. On installation and execution, the software may send information which includes version, edition, operating system information and environment it is installed in (this is applicable to tools such as ReSharper ™ , which is a plugin to Visual Studio ™). A unique, randomly-generated ID, which does not contain any license or other personally identifiable information, is also used to distinguish instances. The software can also check for available updates, as well as available updates for plugins or components. In addition it can check for license validation, either using the license key or your JetBrains Account details. Some software products can also use license information to inform you of the availability of applicable updates.

When you opt in to anonymous data collection, the software will electronically send information to JetBrains related to your usage patterns of the application's features. This may include but not limited to, information such as frameworks, file templates being used in the IDEs, actions invoked, and other interactions with product features. This information will contain neither source code nor personally identifiable information, nor information about your JetBrains Account or Licensing information.

Using JetBrains Software as a Service

Sign-up

When you use JetBrains Software as a Service, we collect all the information required to activate the service for your customer account, including your name, email address, and possibly physical address, telephone number, and company name where applicable. We do not store your complete credit card details. All transactions and credit card information are handled by a third party that processes all electronic transactions. These are governed by their agreements, which can be found on Jetbrains.com under the section Third-Party Services. We retain the last four digits of your credit card number and its expiry date so you may identify that card used, for your convenience in future purchases.

Usage

When you use any JetBrains software as a service, we store all the content you provide, including but not limited to accounts created for team members, files, pictures, project information, and any other information that you provide to the services you use. These services can include YouTrack, TeamCity, Upsource, or any other software as a service that JetBrains provides or could potentially provide in the future.

We also collect anonymous data about usage of the software for any software we provide as a service. This may include but not limited to, number of users and groups, type of projects, number of projects, frequency and usage of attachments, searches performed, actions invoked in the product and other type of interactions with product features.

Cookies are used when accessing JetBrains Software as a Service for session identification, which contain identifiable information such as username and/or a token ID. All JetBrains cookies comply with the EU Directive 2002/58 Article 5(3). You can disable cookies, however the software and services we provide might not work correctly.

In addition, weblogs can include but not limited to, information about IP addresses used to access the service, browser, operating environment, URL's used to access the service. This information can also be analyzed for security and auditing purposes.

Signing up to Webinars, Newsletters and/or Marketing Material

When you sign up to webinars, newsletters and/or other marketing materials, we collect information. This includes personal details such as name, email address, company name and possibly other information relevant to the offerings, such as technology interests.

Using JetBrains' Websites

We use cookies to collect information about visits to our websites. Cookies are used when accessing JetBrains Software as a Service for session identification, when performing any e-commerce, for usage statistics, which are used in combination with analytical tools to provide information about usage, as well as targeted advertising. These are governed by their agreements, which can be found on Jetbrains.com under the section Third-Party Services. All JetBrains cookies comply with the EU Directive 2002/58 Article 5(3). You can disable cookies, in which case we cannot guarantee offering the same service and experience. You can opt out of targeted advertising at any time by visiting www.jetbrains.com/optout/.

At times JetBrains' Websites and/or JetBrains Software may contain links to other external non-JetBrains sites. JetBrains is not responsible for the privacy practices or content of such linked Websites.

Providing feedback

Our products and services often give you the possibility of providing optional feedback, such as suggestions, compliments or problems encountered.

How we handle it

As part of the products and services we offer, we may need to store your customer account information as well as content you provide, and can handle these both automatically and/or manually.

We may use third-party services to store, backup and interact with services such as email marketing and payment processing, such as those listed at under Services We Use. Any data that is provided to these third-parties is exclusively for the use of the aforementioned services. Your data will never be sold to these or any other third-party. You may opt out from us processing your data; however, as a result you may not be eligible to receive all benefits we provide to you as a customer.

To ensure the integrity and security of your data, JetBrains' employees and/or approved contractors (collectively referred to as "JetBrains") that have access to personally identifiable customer information are contractually legally bound to uphold this policy and observe your right to privacy and confidentiality. We will only share your information with third parties when explicitly required to do so by law or under the regulations of the Czech Republic and/or the EU. We also do not monitor your content and data unless required to do so in order to comply with legal requirements under the regulations of the Czech Republic and/or the EU.

Data retention and withdrawal of approval

If at any time you choose to cease using our software and/or services, you may ask for your data to be removed from our servers by writing to privacy@jetbrains.com. We may retain your information if it is required to comply with legal obligations and/or defense in case of violation of our terms of service and/or privacy policies. We may also have copies of your information in backups made for security purposes, but these backups will not be accessible as separately-delineated information. Please note, however, that you must retain a copy of all data that you have placed on our servers in the case of any loss; further, if you cease using our software and/or services, we will not be responsible therefor. Our data protection is in compliance with EU Directive 95/46/EC.

The approval of the collection and storage of information during the process of technical support can be withdrawn at any time by writing to privacy@jetbrains.com.

Disclosing information to authorities

We will not disclose your data to any third parties and/or authorities unless it is required under the governing laws of the Czech Republic, or there has been a breach of the terms and conditions of usage of any JetBrains Software Product or Service, or there has been a violation of this privacy policy that could affect the interests of JetBrains or its customers.

Reaching out

If you have any questions or concerns, or you feel that this privacy policy has been violated in any way, please let us know immediately by contacting privacy@jetbrains.com.