Getting help
Need assistance with DataGrip? Look for an answer in YouTrack, on our discussion forum, on Twitter, or contact the DataGrip team by email.
Where to look for information
Sources of information
YouTrack: the JetBrains tracking system.
JetBrains Community Forum: the online community where you can learn new things and share your knowledge about JetBrains products.
JetBrains Knowledge Base: a knowledge base that is collected and published by the JetBrains support team.
Stack Overflow: a knowledge base with questions and answers on a wide range of topics in computer programming and software products.
Twitter: Follow us on Twitter to be aware of new features, releases, and tips. You can ask us for help on Twitter, just mention @datagrip in your message.
Tips of the day
Tips of the day provide a collection of useful and interesting hints.
To see the Tip of the Day window, click .
To disable tips of the day on startup, clear the Show Tips on Startup checkbox in the Tip of the Day window.
Keymap reference
The default keymap reference for Windows, Linux, and macOS in the PDF format
To view the built-in keymap reference, click Help | Keymap Reference.
Where to report an issue
Report an issue in Youtrack
Log in to your YouTrack account.
Click Create issue.
Ensure that you selected DataGrip from the Project list.
Describe your problem and provide a brief summary in the Description and Summary fields respectively.
If it is possible, attach some troubleshooting materials.
Click Create issue.
Submit a request in the JetBrains Support Center
Log in to the JetBrains Support Center.
Click the Submit a request button that is at the top of the main page.
Fill in the Submit a request form.
If it is possible, attach some troubleshooting materials.
Click Submit.
Tweet us about your problem
Mention @datagrip in your message on Twitter and describe your problem. We will reach out to you.
Write to the DataGrip team
Write to our team at datagrip@jetbrains. Describe your problem, and attach all available materials that can speed up troubleshooting (screenshots, logs, animations, videos, and other materials).
Troubleshooting materials
Consider attaching some troubleshooting materials for a more precise and quick answer. The following materials might be helpful for our investigation: log files, screenshots, animations, videos, database dumps.
Locate DataGrip log
Click . The idea.log file contains recent log information about your IDE performance.
Locate a query log
You can view a log file for all queries that you have ever run in DataGrip (user queries and internal queries). The log information is stored in database.log. To locate database.log, click .
Configure DataGrip log settings
To avoid editing the log.xml file itself, DataGrip suggests a handy dialog to change logging level for a category. This file resides under the bin directory of DataGrip installation.
Click .
In the Custom Debug Log Configuration dialog, type the log categories names, separated with new lines.
Reporting performance issues
DataGrip is completely frozen and does not respond to any actions? The IDE performance is slower than expected, CPU usage is high, and you suspect a memory leak? To resolve your issue, JetBrains might need a memory snapshot, profiler information, or a thread dump.
For more information about troubleshooting these issues, read Reporting performance problems.
Share your feedback
Click .
Select checkboxes according to your preference. Alternatively, type your variant in the corresponding text boxes.
Click Submit.