Where to look for information
Sources of information
YouTrack: the JetBrains tracking system.
JetBrains Community Forum: the online community where you can learn new things and share your knowledge about JetBrains products.
JetBrains Knowledge Base: a knowledge base that is collected and published by the JetBrains support team.
Stack Overflow: a knowledge base with questions and answers on a wide range of topics in computer programming and software products.
Twitter: Follow us on Twitter to be aware of new features, releases, and tips. You can ask us for help on Twitter, just mention @datagrip in your message.
Tips of the day
Tips of the day provide a collection of useful and interesting hints.
To see the Tip of the Day window, click .
To disable tips of the day on startup, clear the Show Tips on Startup checkbox in the Tip of the Day window.
The default keymap reference for Windows, Linux, and macOS in the PDF format
To view the built-in keymap reference, click Help | Keymap Reference.
Where to report an issue
Report an issue in Youtrack
Submit a request in the JetBrains Support Center
Tweet us about your problem
Mention @datagrip in your message on Twitter and describe your problem. We will reach out to you.
Write to the DataGrip team
Email our team at firstname.lastname@example.org. Describe your problem, and attach all available materials that can speed up troubleshooting (code samples, screenshots, logs, animations, videos, and other materials).
Consider attaching some troubleshooting materials for a more precise and quick answer. The following materials might be helpful for our investigation: log files, screenshots, animations, videos, database dumps.
Copy DataGrip version and system information
You can get product and system information by using the following actions:
Use product help menu.
For macOS, click.
For Windows and Linux, click.
About, and press Enter.
Click the copy icon and paste it in your Youtrack ticket, email message, support request.
Locate DataGrip log
Click idea.log file contains recent log information about your IDE performance.. The
Locate a query log
SQL log includes all queries that you have ever run in DataGrip. It means all user queries and all internal queries (except for the queries that are run by the JDBC driver). The log information is stored in database.log. The database.log file is stored on your hard drive until you delete or overwrite the file. When the file size reaches 1 MB, a new file with a different name is created.
To locate database.log, click . You can open database.log in DataGrip or in a text editor.
Configure DataGrip log settings
To avoid editing the log.xml file itself, DataGrip suggests a handy dialog to change logging level for a category. This file resides under the bin directory of DataGrip installation.
In the Custom Debug Log Configuration dialog, type the log categories names, separated with new lines.
Reporting performance issues
DataGrip is completely frozen and does not respond to any actions? The IDE performance is slower than expected, CPU usage is high, and you suspect a memory leak? To resolve your issue, JetBrains might need a memory snapshot, profiler information, or a thread dump.
For more information about troubleshooting these issues, read Reporting performance problems.
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