Support

Datalore support resources

This article covers a possible options of how you can get help with your Datalore installation or operation questions.

• As a first step, we advise you to check out our Datalore Help Center

• Alternatively, you can write a post on the Datalore forum (Datalore Community and Enterprise Free users).

• Reach our support department directly at datalore@jetbrains.com (available to holders of Datalore Team or Enterprise license).

Support tiers

At the moment, we do not provide neither service level agreements (SLAs) nor differentiated support tiers for Datalore. We aim to respond within the business day following the day the request was made.

If you are in need of more high-tier SLA, specifically tailored by your needs, please contact us by datalore@jetbrains.com, describing your use case and desired support level. We will assess your situation together and come up with a solution.