Hub 2022.1 Help

Add Credentials to a User Profile

You can add any set of credentials to a user profile as a Hub login. If a user has deleted or disabled an existing login, you can provide the user with a new set of credentials and add them manually to the user profile. The user can then log in to Hub with the new credentials, however, they are required to change the password immediately.

When you add credentials to a user profile, Hub checks these credentials against the list of existing Hub logins and the credentials that are stored in connected authentication modules.

  • If no match is found, you have the option to add these credentials to the current profile as a new Hub login. To add these credentials successfully, the password must meet the password strength requirement that is set for the Hub authentication module.

  • If Hub finds existing Hub credentials that belong to another user or matching credentials in a connected authentication module, you cannot add these credentials to the current account.

There are additional options available when you perform this action for your own user profile. These options are not available when attempting to add credentials to accounts for other users.

  • If Hub finds an existing Hub account that uses these credentials, you have the option to merge this user account with your current profile.

  • If Hub finds matching credentials in a connected authentication module, you have the option to add these external credentials to your profile.

For more information, see Add Credentials to Your Account.

To add credentials to a user profile:

  1. Open a user profile.

  2. Switch to the Account Security tab.

  3. In the Credentials section of the page, click the Add credentials button.

    • The Add Credentials dialog opens.

    Add credentials dialog
  4. Enter the username/email address and password that you want to add to this account.

  5. Click the Verify credentials button.

    • Hub checks the database for Hub accounts and authentication modules that use these credentials.

    • The dialog displays the results that are returned from the Hub database.

    • If no matches are found, enable the Save credentials as Hub login option.

  6. Click the Add credentials button.

    • The selected credentials are added as a login to the current user profile.

Last modified: 02 May 2022