License Server Help

Connection error is shown on license server page

Issue:
connection error on license server page

License server shows connection error despite list of licenses in JetBrains Account is accessible from a web browser.

Solution:

When connecting JetBrains Account via web browser you use browser's infrastructure including given connection permissions. License server doesn't use it and attempts to contact JetBrains resources directly so there might be a need to allow license server software to contact JetBrains resources which are [account.jetbrains.com and jetbrains.com accessed using HTTPS (port 443) protocol.

If you use MSI distribution, there is number of .exe programs running by JetBrainsLS service user which are java.exe, javaw.exe and JetService.exe which might need to update their permissions.

There might also be a need to configure proxy for license server software connections as described in proxy configuration instruction.

Last modified: 7 September 2018