License Server Help

Online connection

If offline operation is required, please use other licensing options, such as JetBrains Account or Activation codes. The license management process with these options is described in video tutorials.

License server contacts JetBrains Account hourly to:

  • Obtain license information from JetBrains Account server. License server obtains information about the number and type of licenses available for distribution in the organization.

  • Send statistics of license usage to build usage reports in your JetBrains Account. License server sends information about the number of available and allocated licenses by product.

When license server is unable to call home

If license server has not contacted JetBrains Account within 2 hours, the administrator(s) of license server team or the whole profile will receive a "License Server Connectivity Problem" email informing them about the issue.

Connection to license server

License server is expected to be accessible only from organisation's network to avoid unauthorised usage of organisation's licenses.

When working with the license server, it is required to always have a connection to the server. This is a requirement for the floating licensing model. A 2-day period allows products to keep their license(s) within possible server downtime. License users are not expected to rely on this period.

Last modified: 19 December 2017