License Server Help

Proxy properties are configured but not used by License Server

Issue:

Connection fails despite proxy is configured for license server connections.

Solution

License server attempts to contact JetBrains via HTTPS (port 443) protocol directly without using system proxy. If usage of proxy is required for external connections in the environment where license server is installed there is a need to explicitly configure proxy settings for license server software as described in proxy configuration instruction.

Used version of license server should be greater than or equal 8732 as this is the version where proxy configuration was supported. If the requirement is not met, please upgrade the installation to recent version available at the download page.

If the version is correct, please check if proxy is used by license server. To make it visit <license server address>/check-connection. If there is no information about proxy please restart license server obtained from ZIP distribution by running sh <license_server_home>/license-server.sh restart for Linux and Mac OS X or <license_server_home>\bin\license-server.bat restart for Windows. If license server was setup from MSI please restart JetBrains License Service from Windows services panel. After that please try to visit <license server address>/check-connection again to check if there is "Available proxies" information. If the proxy information is shown in "Available proxies" section but connection to JetBrains resources fails please contact IT department of your organisation to make sure that the proxy is transparent and that it allows the server to reach JetBrains resources with all data passed as is including certificates provided by JetBrains resources. JetBrains resources which should be available for the server are jetbrains.com and account.jetbrains.com HTTPS (443 port).

Last modified: 3 December 2018