License Server Help

License server page is not available

Issue:

License server page is not available.

Solution:

There are following possible reasons of the issue and proposed solutions:

  1. License server is not running so license server page is not available. Please check if license server software is running.
  • For ZIP distribution: by executing <license_server_home>/bin/license-server.sh status for Linux and Mac OS X or <license_server_home>\bin\license-server.bat status for Windows in command line. If license server is not running please start it as described in the instruction.
  • For MSI distribution: by checking state of Windows service with JetBrains License Service display name in list of available Windows services.
  1. Configured license server address doesn't match address accessed from web browser. Please compare the host of the machine with the host specified in configuration file:
  • For ZIP distribution: make sure that license server address used in the web browser matches http://<listen>:<port> where values of listen and port properties are taken from <license_server_home>/conf/service-config.properties for Linux and Mac OS X or <license_server_home>\conf\service-config.properties for Windows in case of ZIP package.
  • For MSI distribution: make sure that license server address used in the web browser matches value of base-url property in C:\ProgramData\JetBrains\LicenseService\conf\service-config.properties If they don't match, please configure host of the machine for usage by license server.
Last modified: 19 December 2017