PhpStorm 2016.2 Help

Reporting Issues and Sharing Your Feedback

PhpStorm provides various means to report problems and seek for assistance. In this section:

Locating PhpStorm log

On certain occasions, you will be required to attach the PhpStorm log to an email to the support service. You can easily locate the log file as described below.

  • On the main menu, choose Help | Show Log in ....

Configuring PhpStorm log settings

To avoid editing the log.xml file itself, PhpStorm suggests a handy dialog box to change logging level for a category. This file resides under the bin directory of PhpStorm installation.

  1. On the main menu, choose Help | Configure Debug Log Settings.
  2. In the dialog box that opens, type the log categories names, separated with new lines.

While editing log.xml, keep in mind the following:

  • It is not recommended to change log.xml, because from time to time it causes problems with patches.
  • Editing log.xml should be done in tight contact with the support service. The reason is that the users might be unaware of the modules names to be specified, while the support service can suggest modules for the better diagnostics.

Reporting issues

  1. Open the PhpStorm tracking system at
  2. Click Create issue.
  3. On the page that opens, choose PhpStorm from the Project drop-down list.
  4. Describe your problem and provide a brief summary of it in the Description and Summary fields respectively.
  5. If necessary, attach a screenshot that illustrates your problem.
  6. Click Create issue when ready.

Sharing feedback

To share your feedback, do one of the following:

Seeking assistance

To find assistance, do one of the following:

  • Apply to the JetBrains Support
  • Write to the support service. Use the following address:

    If necessary, attach the source code and the PhpStorm log.

    If necessary, attach the summary of PhpStorm settings related to your problem:

    1. On the main menu, choose Help | Settings Summary. The Settings Summary dialog box opens.
    2. From the Issue Type drop-down list, choose the subsystem in which you encountered a problem, the available options are:
      • Web Debug
      • CLI Debug
      • Deployment to view the settings that affect interaction with remote hosts.
      • PHPUnit to view the settings that affect unit testing.
      Depending on your choice, PhpStorm displays all the settings that are related to or may affect the activities in the chosen area.
    3. To save the summary to clipboard, click Copy.

  • Ask the PhpStorm community .

See Also

Last modified: 24 November 2016