Reporting Issues and Sharing Your Feedback
PhpStorm provides various means to report problems and seek for assistance. In this section:
- Locate PhpStorm log
- Report an issue in Youtrack
- Configure PhpStorm log settings
- Sharing feedback
- Seeking assistance
Locate PhpStorm log
On certain occasions, you will be required to attach the PhpStorm log to an email to the support service. You can easily locate the log file as described below.
On the main menu, choose.
Report an issue in Youtrack
- Log in to your https://youtrack.jetbrains .com/ account.
If you are not yet registered, do it.
Click Create issue.
On the page that opens, choose PhpStorm from the Project drop-down list.
Describe your problem and provide a brief summary in the Description and Summary fields respectively.
If it is possible, attach a screenshot that illustrates your problem.
Click Create issue.
Configure PhpStorm log settings
To avoid editing the
log.xml file itself, PhpStorm suggests a handy dialog box to change logging level for a category. This file resides under the
bin directory of PhpStorm installation.
In the Custom Debug Log Configuration dialog, type the log categories names, separated with new lines.
This form enables you to create a PhpStorm-specific YouTrack issue.
The landing page depends on the PhpStorm version:
, which redirects you to the online feedback form.
For release versions, the menu item opens the http://www.jetbrains.com/feedback/feedback.jsp page.
For EAP builds, the menu item opens the http://confluence.jetbrains.com/display/PhpStorm/PhpStorm+Early+Access+Program page.
To find assistance, do one of the following:
Apply to the JetBrains Support
- Write to the support service. Use the following address:
If necessary, attach the source code and the PhpStorm log.
If necessary, attach the summary of PhpStorm settings related to your problem:
On the main menu, choose Settings Summary dialog box opens.. The
- From the Issue Type drop-down list, choose the subsystem in which you encountered a problem, the available options are:
- Web Debug
- CLI Debug
Deployment to view the settings that affect interaction with remote hosts.
PHPUnit to view the settings that affect unit testing.
To save the summary to clipboard, click Copy.
Ask the PhpStorm community.