PyCharm 2016.3 Help

Reporting Issues and Sharing Your Feedback

PyCharm provides various means to report problems and seek for assistance. In this section:

Locating PyCharm log

On certain occasions, you will be required to attach the PyCharm log to an email to the support service. You can easily locate the log file as described below.

  • On the main menu, choose Help | Show Log in Explorer (Windows and Linux), or Help | Show Log in Finder (OS X). The Explorer/Finder opens, with the log file selected.

Configuring PyCharm log settings

To avoid editing the log.xml file itself, PyCharm suggests a handy dialog box to change logging level for a category. This file resides under the bin directory of PyCharm installation.

  1. On the main menu, choose Help | Configure Debug Log Settings.
  2. In the dialog box that opens, type the log categories names, separated with new lines.

While editing log.xml, keep in mind the following:

  • It is not recommended to change log.xml, because from time to time it causes problems with patches.
  • Editing log.xml should be done in tight contact with the support service. The reason is that the users might be unaware of the modules names to be specified, while the support service can suggest modules for the better diagnostics.

Reporting issues

  1. Open the PyCharm tracking system at
  2. Click Create issue.
  3. On the page that opens, choose PyCharm from the Project drop-down list.
  4. Describe your problem and provide a brief summary of it in the Description and Summary fields respectively.
  5. If necessary, attach a screenshot that illustrates your problem.
  6. Click Create issue when ready.

Sharing feedback

To share your feedback, do one of the following:

  • Choose Help | Submit Feedback, which redirects you to the online feedback form.

    This form enables you to create a PyCharm-specific YouTrack issue.

  • Click the Comments link on each page of online version of the PyCharm documentation. In the Comments area, vote for the page, and leave your comments.

Seeking assistance

To find assistance, do one of the following:

  • Apply to the JetBrains Support
  • Write to the support service. Use the following address:

    If necessary, attach the source code and the PyCharm log.

  • Ask the PyCharm Community .

See Also

Last modified: 23 December 2016