ReSharper 2016.1 Help

Providing Feedback

ReSharper | Help | Report a Bug or Submit Feedback

Your feedback is very important for ReSharper development team. Therefore, besides of what is mentioned in the Troubleshooting topic, two ways of providing feedback are integrated into ReSharper.

  • Anonymous usage statistic, that helps us identify the most popular product features, evaluate average software and hardware configurations, etc. By default, this option is disabled, To enable it, tick the Participate anonymously in the Feedback program check box on the Environment | Product Feedback options page.
    This kind of feedback is sent automatically in the background and does not impact the performance.
  • Another way is to provide your feedback explicitly using the Feedback Center as dialog described below.

In this topic:

Reporting a problem

As soon as you report a problem, we will do our best to fix it. Our investigations will be greatly aided by the information contained in attached files.

To report a problem

  1. In the main menu, choose ReSharper | Help | Report a Bug or Submit Feedback.
  2. In the Feedback Center dialog box that opens, switch to the Problem Report tab.
  3. In the Problem category list, choose one of the following:
    • Bug or incorrect behavior - to report a bug, a usability problem or any behavior that you find incorrect. In this case, your report will be sent directly to the ReSharper support team .
    • Performance problem - to report a slowdowns or freezes. In this case, your report will be added to ReSharper Issue Tracker .
  4. In the Subject text box, type the title for your report.
  5. In the Description text area, you can explain what the problem is, provide us a repro case or just describe what you were doing when something went wrong.
  6. Click Attachments ThemedIcon.AddedParameter.Screen.[Gray] to include one or several files in your report. For more information about attachments, see the list below.
    Note that the performance snapshot is required to submit a performance problem.
  7. Select Keep attachments after submission if you do not want to discard and lose this information after submitting the report.
  8. Click change account to open the Submit As dialog box. In this dialog box, specify the name of the person on whose behalf the report will be sent or click Anonymously to send it anonymously.
  9. Click Submit, if your request is complete and you are ready to send it.

If you are registered in YouTrack, you can sign to receive all notifications as an issue reporter and monitor the situation. You can also submit exceptions anonymously. Or, you can choose the golden mean and submit as guest: you provide only your name and e-mail address, so we know which door to knock on in case additional information is required.

Sending feedback

Why is it important?

For us, it lets us know where we stand in terms of product quality and performance. It is also the key to understanding what difficulties you are facing in using the product.

For you, it is the fastest way to express your general impression about ReSharper. Don’t hesitate to share your thoughts with us!

To submit feedback

  1. In the main menu, choose ReSharper | Help | Report a Bug or Submit Feedback.
  2. In the Feedback Center dialog box that opens, switch to the Feedback tab.
  3. Use the fields in this tab to separate various aspects of your feedback.
  4. Click Attachments ThemedIcon.AddedParameter.Screen.[Gray] to include one or several files in your report. For more information about attachments, see the list below.
  5. Select Keep attachments after submission if you do not want to discard and lose this information after submitting the report.
  6. Click change account to open the Submit As dialog box. In this dialog box, specify the name of the person on whose behalf the report will be sent or click Anonymously to send it anonymously.
  7. Click Submit, if your request is complete and you are ready to send it.
    Your feedback report will be sent directly to the ReSharper support team .

Attachments

In addition to textual information, you can send us some technical data. There is a wide range of attachments that you can include in the report:

  • Current file - a file which is open and active in Visual Studio
  • File - any file from your file system that will help us understand your problem
  • Solution statistics - some information about your current solution such as the number of projects, their types, number of files and their types, average source file size, etc.
  • Settings - a settings file
  • Zipped solution - current solution that will be added to a .zip package by ReSharper
  • Obfuscated solution structure - the structure of your current solution with empty files and random names
  • Performance snapshot - a snapshot with performance data gathered by ReSharper via dotTrace
  • Screenshot
    • Screenshot - a screenshot of the entire screen, if you have a single monitor
    • Screenshot of primary screen or Screenshot of all screens - if you have multiple monitors
By default, each report contains environment information about the current Visual Studio instance: its version, the list of installed products with their versions, and the list of .NET Framework versions.

Privacy

All attachments are visible to the ReSharper team only. In addition to this, some of them are obfuscated: Solution statistics and Solution structure. This means that at the moment of their creation all file, project and solution names are replaced with random names, file content is removed as well as references to external sources and assemblies. In case you want to send us files and solutions with real source code, choose Current file or Zipped solution.

If you have doubts about the content of attachments you are going to send, open any attachment using the context menu and see what's inside.

See Also

Last modified: 19 August 2016