RubyMine 2018.1 Help

Reporting Issues and Sharing Your Feedback

RubyMine provides various means to report problems and seek for assistance. In this section:

Locating RubyMine log

On certain occasions, you will be required to attach the RubyMine log to an email to the support service. You can easily locate the log file as described below.

  • On the main menu, choose Help | Show Log in Explorer (Windows and Linux), or Help | Show Log in Finder (macOS). The Explorer/Finder opens, with the log file selected.

Configuring RubyMine log settings

To avoid editing the log.xml file itself, RubyMine suggests a handy dialog box to change logging level for a category. This file resides under the bin directory of RubyMine installation.

  1. On the main menu, choose Help | Debug Log Settings....
  2. In the dialog box that opens, type the log categories names, separated with new lines.

While editing log.xml, keep in mind the following:

  • It is not recommended to change log.xml, because from time to time it causes problems with patches.
  • Editing log.xml should be done in tight contact with the support service. The reason is that the users might be unaware of the modules names to be specified, while the support service can suggest modules for the better diagnostics.

Reporting issues

  1. Open the RubyMine tracking system at YouTrack.

    If you are not yet registered, do it.

  2. Click Create issue.
  3. On the page that opens, choose RubyMine from the Project drop-down list.
  4. Describe your problem and provide a brief summary of it in the Description and Summary fields respectively.
  5. If necessary, attach a screenshot that illustrates your problem.
  6. Click Create issue when ready.

Sharing feedback

  • Choose Help | Submit Feedback, which redirects you to the online feedback form.

    This form enables you to create a RubyMine-specific YouTrack issue.

Seeking assistance

To find assistance, do one of the following:

  • Apply to the JetBrains Support
  • Write to the support service. Use the following address:

    If necessary, attach the source code and the RubyMine log.

  • Ask the RubyMine Community.
Last modified: 1 August 2018