Get help

Sources of information

• YouTrack: the JetBrains tracking system.

• JetBrains Community Forum: the online community where you can learn new things and share your knowledge about JetBrains products.

• JetBrains Knowledge Base: a knowledge base that is collected and published by the JetBrains support team.

• Stack Overflow: a knowledge base with questions and answers on a wide range of topics in computer programming and software products.

• Twitter: Follow us on Twitter to be aware of new features, releases, and tips. You can ask us for help on Twitter, just mention @rubymine in your message.

Tips of the day

Tips of the day provide a collection of useful and interesting hints.

• To see the Tip of the Day window, click Help | Tip of the Day.

• To disable tips of the day on startup, clear the Show Tips on Startup checkbox in the Tip of the Day window.

Keymap reference

The default keymap reference for Windows, Linux, and macOS in the PDF format

• To view the built-in keymap reference, click Help | Keymap Reference.

Report an issue in Youtrack

1. Click Help | Submit a Bug Report.

2. Describe your problem and provide a brief summary in the Description and Summary fields respectively.

3. If it is possible, attach a screenshot that illustrates your problem.

4. Click Create.

Submit a request in the JetBrains Support Center

1. Click Help | Contact Support.

2. Fill in the Submit a request form.

3. Click Submit.

Tweet us about your problem

• Mention @rubymine in your message on Twitter and describe your problem. We will reach out to you.

Write to the RubyMine team

• Email our team at rubymine-support@jetbrains.com. Describe your problem, and attach all available materials that can speed up troubleshooting (code samples, screenshots, logs, animations, videos, and other materials).

Copy RubyMine version and system information

1. You can get product and system information by using the following actions:

   • Use product help menu.

     • For macOS, click RubyMine | About RubyMine.

     • For Windows and Linux, click Help | About.

   • Click Help | Find Action Ctrl+Shift+A, type About, and press Enter.

2. Click the copy icon and paste it in your Youtrack ticket, email message, support request.

Collect information by using Diagnostic tools

Introspection is the process during which the IDE retrieves information about a database. This information is used to show the objects in the database explorer, display their DDL, suggest them during completion, and in other features for code assistance.

Sometimes introspection runs into problems. For example, it might take much longer time to introspect a database, or some objects that exist in the database do not show up in the Database tool window. In these cases, try to use the following menu items to collect troubleshooting data and pass it on to our support team.

• Right-click a data source and navigate to Diagnostics. Select between the following options:

  • Dump Model: generates a RubyMine-specific representation of the database structure (a database model). You can include automatically generated content by clicking the Include auto-generated content icon.

  • Diagnostic Refresh: reloads the metadata from the database and generates a LOG file. This information might be helpful for the support team when you think that your introspection is slow.

    

  • Prepare Introspector Diagnostics: generates three files that include information about the data source (dataSource.txt), a module that was used to load the metadata from the database (introspector.txt), and a part of the database model (model.xml).

    This information might be helpful when introspection works incorrectly. For example, when you see something outdated or do not see new objects.

    The following screenshot shows the example output of these three files.

Locate RubyMine log

• Click Help | Show Log in {0}. The idea.log file contains recent log information about your IDE performance.

Locate a query log

• SQL log includes all queries that you have ever run in RubyMine. It means all user queries and all internal queries (except for the queries that are run by the JDBC driver). The log information is stored in database.log. The database.log file is stored on your hard drive until you delete or overwrite the file. When the file size reaches 1 MB, a new file with a different name is created.

  To locate database.log, click Help | Show SQL Log. You can open database.log in RubyMine or in a text editor.

Configure RubyMine log settings

To avoid editing the log.xml file itself, RubyMine suggests a handy dialog to change logging level for a category. This file resides under the bin directory of RubyMine installation.

1. Click Help | Diagnostic Tools | Debug Log Settings.

2. In the Custom Debug Log Configuration dialog, type the log categories names, separated with new lines.

• RubyMine is completely frozen and does not respond to any actions? The IDE performance is slower than expected, CPU usage is high, and you suspect a memory leak? To resolve your issue, JetBrains might need a memory snapshot, profiler information, or a thread dump.

  For more information about troubleshooting these issues, read Reporting performance problems.

Sharing feedback

• Select Help | Submit Feedback, which redirects you to the online feedback form.

  This form enables you to create a RubyMine-specific YouTrack issue.