Upsource Web Help

Common issues with Upsource

This document lists common issues that Upsource users and administrators face and suggests solutions.

Following data restore from Upsource 1.0 EAP build, Upsource doesn’t switch EAP license to a free 10-user license

Problem

This issue only affects Upsource users who have taken part in Upsource 1.0 Early Access Program.

After backing up project data from a pre-release build, upgrading to the release build of Upsource 1.0 (1.0.12551) and restoring project data, Upsource may not switch from a EAP license to the bundled release license allowing free use of Upsource with up to 10 users. The erroneously preserved EAP license however manifests itself as expired and does not allow using Upsource.

Solution

Instead of the expired EAP license, please enter the following license name/key combination:

Name:

Upsource 1.0 Free 10 Users Pack

Key:

16bcaa3c71229ee78d0c5551e8448daeb26943a1068535a479b3342f99beb4f8ba5f23eda4e11857d0ecb32c58254fe6f4f17 34c350102842c4f3820345a60aa164ee4222a32ed67549395cca3dfb2965dea4b69e8fb817a90feb58d305815d03fa407198e 066cbb576ab35f16035f7d22976cb2a2990e84fe243f1c2c349974e