Upsource IDE plug-in problems
If you stumble upon a problem while working with or trying to set up Upsource in your IDE, you will need to report it to us to get a prompt help. But first you have to enable advanced logging in the Upsource IDE plugin. This log serves as a starting point for investigating most issues, including:
"Test connection failed"
"Upsource request error"
Here is how to proceed:
In you IDE, go to
Put the following lines in the displayed dialog box:
Reproduce your issue
Copy all idea.log files and send them to Upsource Support Team by creating a ticket through the customer portal or by filing an issue in our issue tracker.
Last modified: 10 September 2017