WebStorm 2016.1 Help

Reporting Issues and Sharing Your Feedback

WebStorm provides various means to report problems and seek for assistance. In this section:

Locating WebStorm log

On certain occasions, you will be required to attach the WebStorm log to an email to the support service. You can easily locate the log file as described below.

  • On the main menu, choose Help | Show Log in ....

Configuring WebStorm log settings

To avoid editing the log.xml file itself, WebStorm suggests a handy dialog box to change logging level for a category. This file resides under the bin directory of WebStorm installation.

  1. On the main menu, choose Help | Configure Debug Log Settings.
  2. In the dialog box that opens, type the log categories names, separated with new lines.

While editing log.xml, keep in mind the following:

  • It is not recommended to change log.xml, because from time to time it causes problems with patches.
  • Editing log.xml should be done in tight contact with the support service. The reason is that the users might be unaware of the modules names to be specified, while the support service can suggest modules for the better diagnostics.

Reporting issues

  1. Open the WebStorm tracking system at https://youtrack.jetbrains.com/.
  2. Click Create issue.
  3. On the page that opens, choose WebStorm from the Project drop-down list.
  4. Describe your problem and provide a brief summary of it in the Description and Summary fields respectively.
  5. If necessary, attach a screenshot that illustrates your problem.
  6. Click Create issue when ready.

Sharing feedback

To share your feedback, do one of the following:

  • Choose Help | Submit Feedback, which redirects you to the online feedback form.

    This form enables you to create a WebStorm-specific YouTrack issue.

  • Click the Comments link on each page of online version of the WebStorm documentation. In the Comments area, vote for the page, and leave your comments.

Seeking assistance

To find assistance, do one of the following:

  • Apply to the JetBrains Support
  • Write to the support service. Use the following address:
    • webstorm-support@jetbrains.com

    If necessary, attach the source code and the WebStorm log.

  • Ask the PhpStorm/WebStorm Community .
  • In the Comments area of the online WebStorm documentation, leave your comments or ask questions.

See Also

External Links:

Last modified: 11 July 2016