YouTrack Cloud 2024.1 Help

Manage Project Notification Settings

YouTrack lets you configure the notification settings on a per-project basis. You can customize the email addresses associated with the project as well as the templates that are used for email notifications. Project-level customizations for notification templates overwrite changes that have been applied at the global level.

You can manage project notification settings on the Notifications tab of the project profile.

Manage From and Reply-to Addresses

The Notifications tab of the project profile lets you set custom From address and Reply-to address for the project.

Project-specific addresses

When you've entered the values, click the Apply changes button to save the values and apply the changes.



Sender name

The name that is shown in email client apps as the sender for email notifications that are generated for your YouTrack instance. Use this setting to override the sender name that is used at the global level.

This setting is only available when your YouTrack Cloud instance uses the default connection for email notifications.

From address

The email address that is used to send notifications for issues in this project. This sets the value for the "From:" field in the email header. You can either use the format sendername<> or enter an email address without the sender name. If you do not set a value, notifications are sent from the address that is set as the global default in YouTrack.

This setting is only available when your YouTrack Cloud instance is connected to a custom mail server.

For more information, see From and Reply-to Addresses.

Reply-to address

An optional address to which email replies are sent. This sets the value for the "Reply-To:" field in the email header for messages that are sent by YouTrack. Use this setting when, for example, the address that you use to send email notifications cannot receive replies.

If you do not set a value, replies are sent to the address from which the message was sent.

  • If you set the value for the From address in the project, replies are sent to this address.

  • If you leave the From address empty, replies are sent to the address that is set as the global default in YouTrack.

Edit Notification Templates

A list of templates that are used for notifications in your project is shown on the Notification templates list on the Notifications tab of the project profile.

Notification templates per project

You can expand each item in the list to view and edit the template components. The template components are actual Freemarker Template Language files that are used as building blocks for messages.


Before you modify the notification templates for your project, check the following prerequisites:

  • Your administrator has enabled notifications for email in your YouTrack server.

  • If you want to modify the appearance of the notification templates, you should be familiar with the syntax that is used in Freemarker Template Language files.

Edit a Notification Template

If you only want to modify the message text, you can easily update the notification templates that are used for your project. If you want to make more radical changes, see Edit Notification Templates.

To edit a notification template:

  1. Expand the item in the Notification Templates list.

  2. Open a template component (a <component_name>.ftl file)

  3. Make the desired changes.

The following controls are available for editing notification templates:



Available Variables

Lists the variables that can be used in this template. For more information, see Local Variables.

Save changes

Saves the current changes.


Reverts the most recent change.


Restores the most recently reverted change.

Reset to global

Discards all current and previously saved changes and restores the default notification.

Preview and Test Changes

To view how your changes affect a template or a template component, select an issue in the Issue selected for preview dropdown list. When you select a notification from the list, a preview that contains data from the selected issue is shown in the Details sidebar.

Along with the preview that shows changes in the browser window, you can also see your changes in your email client. Select the Email branch of a template and click the Send test message button in the toolbar.

Last modified: 04 May 2024