Working with Issues in Slack
The YouTrack app for Slack links YouTrack with your Slack workspace, so you can get the most out of both applications. When the integration is active, you can divert your YouTrack notifications from email to Slack and view all of your YouTrack updates as direct messages.
To learn how to activate this feature in YouTrack, see Slack Integration.
Authorize the YouTrack App
Before you can work with YouTrack issues and in Slack, you need to log in to the app with your YouTrack account.
To authorize the YouTrack app:
Open your Slack workspace.
Click the Browse apps button in the Apps menu.
The Browse Apps window opens.
In the In your workspace section of the page, select YouTrack.
The YouTrack app is added to the list of apps in your workspace.
From the Apps menu, select YouTrack.
In the message input box, enter the command /youtrack login.
The YouTrack app responds with instructions to authorize your YouTrack.
Click the link in the message to request authorization.
If you're already logged in to the YouTrack instance that is linked to your workspace, YouTrack authorizes the app.
If you're not logged in, the Log in to YouTrack Slack Integration page opens in a new tab. Enter your username/email address and password, then click the Log in button.
When your account is authorized, the welcome page for the YouTrack app opens in a new browser tab. You can close the tab and start working with the app in Slack.
Enable Notifications in Slack
One of the core features of the YouTrack app is the ability to receive YouTrack notifications in Slack. With notifications enabled, all the messages that are generated and sent by YouTrack are sent to you as direct messages from the app.
To enable notifications, enter the slash command:
/youtrack enable notifications
The app replies with a confirmation message.
In this message, you can click the Disable in YouTrack button to disable email and Jabber notifications in your YouTrack profile. This diverts all messages that are sent by YouTrack to your Slack workspace.
Mute YouTrack Notifications
If you ever want a little break, you can mute notifications for half an hour, one day, a week, or even longer. Just enter the slash command:
/youtrack mute [period]
Use the following syntax to specify the period value:
Specify minutes with an integer. For example,
/youtrack mute 15mutes notifications for 15 minutes.
For longer periods, the full format is
When muted, any notification that would be sent to your account is ignored. You’ll only start to get notifications after the specified period or by entering the slash command:
Preview Issue Links
When you post a link to a channel, Slack automatically expands most links to display an inline preview. The preview displays basic information about the destination web page. With link previews enabled, the app does the same for issue links.
When you post an issue link to a channel, the preview is attached to the message. The app shows the issue ID and summary as a link and displays the description. For issues with longer descriptions, click the Show more link to display all the text.
Be aware that all members of the channel can view the content in the preview, even if they don’t have access to the issue itself. As the user who posts the link, it’s up to you to decide whether you share this information or not. If there are users in the channel who shouldn't see this information, you can click the icon to the left of the preview to remove the attachment from the message.
The ability to display link previews in a message is based on the access profile for your YouTrack account. If you post a link to an issue that you don't have permission to view in YouTrack, the preview is not shown. This behavior blocks unauthorized users from discovering content in private issues.
Create Issue Drafts
The YouTrack app supports a custom action that lets you create an issue draft in YouTrack. The selected message is copied to the description field, so all you need to do is pick a project, enter a summary, set the values for fields, and report the issue.
To create an issue draft:
Move the pointer over the message that you want to copy to an issue.
Click the More actions button in the message toolbar.
Select Create issue draft.
If this action is not visible in the list, select More message actions, then locate it in the Use an action dialog.
The app generates the issue draft in YouTrack and posts a private message to the channel.
Click the link in the private message to open the draft in YouTrack and report the issue.
For a list of available commands, enter
/youtrack. The following commands are available when used with the
/youtrack slash command:
Enables content previews for issue links.
Disables content preview for issue links.
Enables notifications as direct messages from the YouTrack app.
Disables notifications from the YouTrack app.
Mutes notifications from the YouTrack app for the specified period.
Unmutes notifications from the YouTrack app.
Initiates an authorization request from the app to your YouTrack account. The app replies to this command with an authorization link that you can use to log in.
Logs you out of the YouTrack app. When logged out, all the features that are supported by the app are unavailable.