YouTrack InCloud 2017.2 Help

Instance Cancellation

If you no longer use YouTrack InCloud, you can cancel your subscription or free trial. You may want to cancel your instance for one of the following reasons:

  • Your work no longer requires that you use an issue tracker.
  • You or your organization have setup a separate InCloud instance on a different domain or installed YouTrack as a standalone service in your local environment.
  • Your free trial period expired and you don't want to switch to a subscription plan.

Canceling a Subscription or Free Trial

You can cancel your YouTrack InCloud subscription at any time. Your subscription is terminated at the end of the current billing cycle. Your credit card won't be charged again. No credit is offered for canceling an account prior to the end of a billing cycle.

If your free trial period has expired and you don't want to switch to a subscription plan, you can request that we remove the trial instance and delete the data.

If you wish to preserve any of the data that you have stored in your YouTrack instance, download a backup copy of your database before you submit a cancellation request. For instructions, see Database Export.

Once your cancellation request is processed, we retain a backup of the deleted instance.

  • If the instance is deleted more than one week after it was created, we retain a backup of the instance for up to one month.
  • If the instance is deleted less than one week after it was created, we retain a backup of the instance for up to one week.

After this time has elapsed, it is no longer possible to restore the instance using our copy of the database.

To cancel an InCloud subscription plan or free trial:

  1. Log in to your JetBrains account at jetbrains.com.
  2. On the Licenses page, locate the plan that you want to cancel and click the Remove your instance link.
    • An instance cancellation form opens.
  3. Fill in the instance cancellation form and click the Remove my YouTrack button.
    • The request is sent to JetBrains and the instance is scheduled for deletion.
    • The instance is deleted according to the schedule. All of the data is erased.
    • If you enabled the option on the instance cancellation form to delete all backups, all of the backups are deleted along with the instance.

Automatic Deletion of Inactive Instances

When your YouTrack license or subscription expires, your instance is considered inactive. Inactive instances are deleted automatically according to the following policy:

PlanPolicy
TrialTrial instances are automatically deleted six weeks after the end of the trial period. We notify the registered owner one month after the end of the trial and one day prior to the deletion of the instance. If the trial subscription is not converted to the free 10-user plan or a commercial plan, we delete the instance and release the domain name without further notice.
FreeInstances that use the free 10-user plan are monitored for activity on a regular basis. If there are no logins for registered user accounts for six months, the account is considered inactive and is scheduled for deletion after two more weeks. We notify the registered owner when the instance has been flagged as inactive, which is after six months of inactivity. We send a second notification one day prior to the deletion of the instance. If a registered user logs in to the instance during this time, the instance is flagged as active and is not deleted. Otherwise, we delete the instance and release the domain name without further notice.
CommercialFor any plan that includes a paid subscription, the instance is scheduled for deletion six months and two weeks after the subscription expires. We notify the registered owner six months following the expiration of the subscription and one day prior to the deletion of the instance. If we do not receive payment to extend the subscription, we delete the instance and release the domain name without further notice.

All of the email notifications include an option to delete all data immediately, including backups, by contacting the YouTrack support team.

JetBrains stores backup copies of an instance that is deleted automatically for one month after deletion. During this time, we can restore the data to another instance with an active subscription or send a copy of the latest backup files upon request. After one month, we delete all backups without further notice.

Once the database backups for an inactive instance have been deleted, it is no longer possible to restore the instance using our copy of the database.

Last modified: 9 August 2017