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Issue

Represents an issue in YouTrack. The Issue entity is the central entry point for workflow rules that read or modify issue data. In an issue-based rule, the issue currently being processed is available as ctx.issue.

Use issue properties to access data such as summary, description, project, reporter, comments, attachments, links, tags, workItems, and vcsChanges. Custom field values are available through ctx.issue.fields.

Issue methods let you inspect changes in the current transaction, validate and update issue data, add comments or attachments, manage tags, check visibility, define issue-based rules, create drafts, and find existing issues. For details about how workflow changes are applied, see Workflow Transactions.

Issue extends BaseEntity.

Properties

Name

Type

Description

attachments

Set .< IssueAttachment >

Read-only.   The attachments added to the issue.

becomesRemoved

Boolean

Read-only.  

When true, the entity is removed in the current transaction. Otherwise, false. This property can become true only in on-change rules when the rule is triggered on the removal of an issue or an article.

In the rule code, the runOn rule property must contain the removal parameter set to true.

Available since 2017.4.37915

runOn: {removal: true}

becomesReported

Boolean

Read-only.  

If the issue becomes reported in the current transaction, this property is true.

if (issue.fields.Subsystem !== null && issue.fields.Assignee === null && (((issue.isChanged('Subsystem') || issue.isChanged('project') && issue.isReported) || issue.becomesReported) { issue.fields.Assignee = issue.fields.Subsystem.owner }

becomesResolved

Boolean

Read-only.   If the issue was previously unresolved and is assigned a state that is considered resolved in the current transaction, this property is true.

becomesUnresolved

Boolean

Read-only.   If the issue was previously resolved and is assigned a state that is considered unresolved in the current transaction, this property is true.

ccUsers

Set .< User >

The users added as CCs to the helpdesk ticket. The ticket reporter is excluded automatically.

Up to 10 reporter-type users can be kept in CC; extra reporters are removed automatically.

Available since 2026.1

channel

Channel

Read-only.   The channel used by the reporter to create the ticket. Possible values are FeedbackForm for online forms or MailboxChannel for email.

comments

Set .< IssueComment >

Read-only.   A list of comments for the issue.

created

Number

Read-only.   The date when the issue was created.

customerGroups

Set .<NestedUserGroup>

Read-only.   The customer groups this helpdesk ticket is shared with. Members of these groups can view the ticket and add public comments.

Available since 2026.2

description

String

The text that is entered as the issue description.

draftId

String

Read-only.   The ID of the issue draft. If the issue is not a draft, this property is null.

Available since 2025.3

duplicateRoot

Issue

Read-only.  

The root issue in a tree of duplicates that are linked to the issue.

For example, if issueA duplicates issueB and issueB duplicates issueC, then the value of issueA.duplicateRoot is issueC.

editedComments

Set .< IssueComment >

Read-only.   The set of comments that are edited in the current transaction.

Comments that are added and removed are not considered to be edited. Instead, these are represented by the issue.comments.added and issue.comments.removed properties.

editedWorkItems

Set .< IssueWorkItem >

Read-only.   The set of work items that are edited in the current transaction. Work items that are added and removed are not considered to be edited. Instead, these are represented by the issue.workItems.added and issue.workItems.removed properties.

Available since 2017.4.37824

extensionProperties

Object

The object containing extension properties for this entity and their values. Extension properties are custom properties that might be added to core YouTrack entities by an app.

For details, see Extension Properties.

Available since 2024.3

const entities = require('@jetbrains/youtrack-scripting-api/entities'); exports.rule = entities.Issue.action({ command: 'test', action: function (ctx) { const printValues = () => { return 'stringProp:' + ctx.issue.extensionProperties.stringProp + ';' + 'integerProp:' + ctx.issue.extensionProperties.integerProp + ';' + 'booleanProp:' + ctx.issue.extensionProperties.booleanProp + ';' + 'issueProp:' + ctx.issue.extensionProperties.issueProp?.id + ';' + 'issuesProp:' + ctx.issue.extensionProperties.issuesProp?.first()?.id + ';' } ctx.issue.addComment(printValues()); } });

fields

Fields

The custom fields that are used in an issue. This is the collection of issue attributes like Assignee, State, and Priority that are defined in the Custom Fields section of the administrative interface and can be attached to each project independently.

Issue attributes like reporter, numberInProject, and project are accessed directly.

if (issue.fields.becomes(ctx.Priority, ctx.Priority.Critical) { issue.fields.Assignee = issue.project.leader; }

ganttCharts

Set .< Gantt >

Read-only.   The collection of Gantt charts that this issue has been added to.

Available since 2022.1

id

String

Read-only.  

The issue ID.

user.notify('Issue is overdue', 'Please, look at the issue: ' + issue.id);

isNew

Boolean

Read-only.   When true, the entity is created in the current transaction. Otherwise, false.

Available since 2018.2.42351

isReported

Boolean

Read-only.  

If the issue is already reported or becomes reported in the current transaction, this property is true.

To apply changes to an issue draft, use !issue.isReported.

issue.links['depends on'].forEach(function(dep) { if (dep.isReported) { assert(dep.State.resolved, 'The issue has unresolved dependencies and thus cannot be set Fixed!'); } });

isResolved

Boolean

Read-only.   If the issue is currently assigned a state that is considered resolved, this property is true.

isStarred

Boolean

Read-only.   If the current user has added the Star tag to watch the issue, this property is true.

links

Object

Issue links, for example, relates to and parent for.

Each link is a Set of Issue objects.

if (issue.links['parent for'].added.isNotEmpty()) { issue.links['parent for'].added.forEach(function(subtask) { subtask.fields.Priority = issue.fields.Priority; }); }

mentionedInIssueComments

Set .< IssueComment >

Read-only.   The set of issue comments where this issue is mentioned.

mentionedInIssues

Set .< Issue >

Read-only.   The set of issues where this issue is mentioned.

numberInProject

Number

Read-only.   The issue number in the project.

permittedGroup

UserGroup

The user group for which the issue is visible.

If this property is null, the issue is visible to the All Users group.

permittedGroups

Set .< UserGroup >

The groups for which the issue is visible when the visibility is restricted to multiple groups.

permittedUsers

Set .< User >

The list of users for whom the issue is visible.

pinnedComments

Set .< IssueComment >

Read-only.   The set of comments that are pinned in the issue.

Available since 2024.1

project

Project

The project to which the issue is assigned.

pullRequests

Set .< PullRequest >

Read-only.  

The pull request snapshots that are associated with the issue. A state change adds a new snapshot to this set instead of updating an existing object.

In an on-change rule, inspect issue.pullRequests.added to detect a new state, and use the PullRequest properties state and previousState to identify the transition.

Do not inspect the complete set or call last() for this purpose, because the same persisted snapshot can match again on a later, unrelated issue update.

const entities = require('@jetbrains/youtrack-scripting-api/entities'); exports.rule = entities.Issue.onChange({ title: 'Set issue state when a pull request is merged', guard: (ctx) => ctx.issue.pullRequests.added.find((pullRequest) => pullRequest.state.name === 'MERGED' && pullRequest.previousState && pullRequest.previousState.name !== 'MERGED' ), action: (ctx) => { ctx.issue.fields.State = ctx.State.Fixed; }, requirements: { State: { type: entities.State.fieldType, Fixed: {} } } });

Available since 2020.3

reporter

User

Read-only.  

The user who reported (created) the issue.

issue.fields.Assignee = issue.reporter;

resolved

Number

Read-only.   The date and time when the issue was assigned a state that is considered to be resolved.

summary

String

The text that is entered as the issue summary.

tags

Set .< Tag >

The list of tags that are attached to an issue.

unauthenticatedReporter

Boolean

Read-only.   When true, the ticket was created by a reporter who was not logged in to YouTrack when they submitted the support request.

updated

Number

Read-only.   The date when the issue was last updated.

updatedBy

User

Read-only.   The user who last updated the issue.

url

String

Read-only.  

The absolute URL that points to the issue.

user.notify('Issue is overdue', 'Please, look at the issue: ' + issue.url);

vcsChanges

Set .< VcsChange >

Read-only.   The list of commits that are associated with the issue.

Available since 2018.1.38923

voters

Set .< User >

Read-only.   The users who voted for the issue.

Available since 2020.5

votes

Number

Read-only.  

The number of votes for an issue.

For vote-related methods, see User.canVoteIssue(), User.voteIssue(), User.canUnvoteIssue(), and User.unvoteIssue().

watchers

Set .< User >

Read-only.   The users who watch the issue.

Available since 2025.3

workItems

Set .< IssueWorkItem >

Read-only.   The set of work items that have been added to the issue.

Constructors

Issue

Issue(reporter, project, summary)

Parameters

Name

Type

Description

reporter

User, JsonForIssueConstructor

The issue reporter, or an object described by JsonForIssueConstructor.

project

Project

The project where the new issue belongs.

summary

String

The summary of the new issue.

Methods

action

static action(ruleProperties)

Creates a declaration of a rule that a user can apply to one or more issues with a command or menu option. The returned object is normally exported to the rule property. Otherwise, YouTrack does not treat it as a rule.

Parameters

Name

Type

Description

ruleProperties

Object

An object that defines the rule.

Properties of ruleProperties

Name

Type

Description

title

string

The human-readable name of the rule. Displayed in the administrative UI in YouTrack.

command

string

The custom command that triggers the action.

userInput

Object

An object that defines the information requested from the user who triggers the action rule.

The userInput object has the following properties:

type

Type: string or Object

The data type of the requested value.

Supported types:

  • entities.Field.dateTimeType

  • entities.Field.dateType

  • entities.Field.integerType

  • entities.Field.floatType

  • entities.Field.periodType

  • entities.Field.stringType

  • entities.Build

  • entities.EnumField

  • entities.Issue

  • entities.IssueTag

  • entities.OwnedField

  • entities.Project

  • entities.ProjectVersion

  • entities.UserGroup

  • entities.User

description

Type: string

The label for the control that collects additional information from the user.

guard

Issue~guardFunction

A function that is invoked to determine whether the action is applicable to an issue.

action

Issue~actionFunction

The function that is invoked when a user triggers this action.

requirements

Requirements

The fields and entities that must be available for the rule to run.

Return Value

Type

Description

Object

The object representation of the rule.

Example
var entities = require('@jetbrains/youtrack-scripting-api/entities'); exports.rule = entities.Issue.action({ title: 'Log comments', command: 'log', guard: function(ctx) { return ctx.issue.isReported; }, action: function(ctx) { ctx.issue.comments.forEach(function(comment) { console.log(comment.text); }); } });

createDraft

static createDraft(project, reporter)

Creates a new issue draft.

Available since 2025.1

Parameters

Name

Type

Description

project

Project

The project where the new issue draft belongs.

reporter

User

The reporter of the issue draft.

Return Value

Type

Description

Issue

The newly created issue draft.

createSharedDraft

static createSharedDraft(project)

Creates a new shared issue draft in the specified project. Unlike createDraft(), this method does not associate the draft with an individual reporter. Use the returned Issue object to populate the draft.

const entities = require('@jetbrains/youtrack-scripting-api/entities'); const draft = entities.Issue.createSharedDraft(ctx.issue.project); draft.summary = 'Follow up with the customer'; draft.description = 'Add the details that should be available in the shared draft.';

Available since 2025.1

Parameters

Name

Type

Description

project

Project

The project where the new issue draft belongs.

Return Value

Type

Description

Issue

The newly created issue draft.

findByExtensionProperties

static findByExtensionProperties(extensionPropertiesQuery)

Finds issues whose extension properties match the specified query.

Available since 2024.3.43260

Parameters

Name

Type

Description

extensionPropertiesQuery

Object

An object that maps extension property names to the values to match.

Return Value

Type

Description

Set .< Issue >

The issues whose extension properties match the query.

Example
{ property1: "value1", property2: "value2" }

findById

static findById(id)

Finds an issue by its visible ID.

Parameters

Name

Type

Description

id

String

The issue ID.

Return Value

Type

Description

Issue

The issue that is assigned the specified ID.

Example
var myIssue = entities.Issue.findById("NP-15971");

onChange

static onChange(ruleProperties)

Creates a declaration of a rule that runs when an issue changes. The returned object is normally exported to the rule property. Otherwise, YouTrack does not treat it as a rule.

Parameters

Name

Type

Description

ruleProperties

Object

An object that defines the rule.

Properties of ruleProperties

Name

Type

Description

title

string

The human-readable name of the rule. Displayed in the administrative UI in YouTrack.

guard

Issue~guardFunction

A function that determines the conditions for executing the rule.

If the guard condition is not met, the action specified in the rule is not applied to the issue.

action

Issue~actionFunction

The function that is invoked on an issue change.

requirements

Requirements

The fields and entities that must be available for the rule to run.

runOn

Object

Determines which issue events trigger the on-change rule.

When not specified, the rule is triggered on an issue change.

The runOn object has the following properties:

change

Type: boolean

When true, the rule is triggered on an issue change.

removal

Type: boolean

When true, the rule is triggered when an issue is logically deleted.

Return Value

Type

Description

Object

The object representation of the rule.

Example
var entities = require('@jetbrains/youtrack-scripting-api/entities'); exports.rule = entities.Issue.onChange({ title: 'On issue change, log its ID', action: function(ctx) { console.log(ctx.issue.id); } });

onSchedule

static onSchedule(ruleProperties)

Creates a declaration of a rule that runs on a schedule. The returned object is normally exported to the rule property. Otherwise, YouTrack does not treat it as a rule.

Parameters

Name

Type

Description

ruleProperties

Object

An object that defines the rule.

Properties of ruleProperties

Name

Type

Description

title

string

The human-readable name of the rule. Displayed in the administrative UI in YouTrack.

search

string, function

A YouTrack search string or a function with no parameters that returns such a string.

The specified action is applied to all issues that match the search and belong to the project that this rule is attached to.

cron

string

A cron expression that specifies the interval for applying the rule.

muteUpdateNotifications

boolean

true if no notifications should be sent on changes made by this rule or any rule that reacted on a change made by this rule.

modifyUpdatedProperties

boolean

When true, updates applied by the workflow rule are reflected in the updated and updatedBy properties of the target entity.

Otherwise, the values for these properties remain unchanged.

action

Issue~actionFunction

The function that is invoked on schedule for each issue that matches the search.

requirements

Requirements

The fields and entities that must be available for the rule to run.

Return Value

Type

Description

Object

The object representation of the rule.

Example
var entities = require('@jetbrains/youtrack-scripting-api/entities'); exports.rule = entities.Issue.onSchedule({ title: 'Log IDs of major issues every 5 seconds', search: '#Major', cron: '0/5 * * * * ?', action: function(ctx) { console.log(ctx.issue.id); } });

sla

static sla(ruleProperties)

Creates a declaration of a custom SLA policy. An SLA policy defines the time goals for the replies from staff and request resolution.

Parameters

Name

Type

Description

ruleProperties

Object

An object that defines the SLA policy.

Properties of ruleProperties

Name

Type

Description

title

string

The human-readable name of the SLA policy. Displayed in the administrative UI in YouTrack.

guard

Issue~slaGuardFunction

A function that is invoked to determine whether the policy is applicable to the ticket.

onEnter

Issue~slaEnterFunction

A function that is invoked when the SLA policy starts applying to the ticket.

action

Issue~slaActionFunction

The function that is invoked when the policy needs to update the ticket.

For example, it might pause the timers according to the SLA settings.

onBreach

Issue~slaBreachFunction

A function that is invoked when one of the SLA goals is breached.

The name of the field that caused the breach is stored in the ctx.breachedField parameter.

requirements

Requirements

The fields and entities that must be available for the rule to run.

When you define a custom field of date and time type in the requirements, YouTrack handles this field as an SLA timer.

Return Value

Type

Description

Object

The object representation of the SLA policy.

Example
const entities = require('@jetbrains/youtrack-scripting-api/entities'); exports.rule = entities.Issue.sla({ title: "Support", guard: (ctx) => { return false; }, onEnter: (ctx) => { console.log('onEnter', ctx.issue.id); }, action: (ctx) => { console.log('action', ctx.issue.id); }, onBreach: (ctx) => { console.log('onBreach', ctx.issue.id, ctx.breachedField); }, requirements: { firstReplyField: { type: entities.Field.dateTimeType, name: 'First Reply' }, state: { type: entities.State.fieldType, name: 'State' } } });

stateMachine

static stateMachine(ruleProperties)

Creates a declaration of a state-machine rule. The state machine restricts transitions between values in a custom field. It can run actions when the field is set to a value, changes from a value, or moves between two specific values. The returned object is normally exported to the rule property. Otherwise, YouTrack does not treat it as a rule.

Parameters

Name

Type

Description

ruleProperties

Object

An object that defines the rule.

Properties of ruleProperties

Name

Type

Description

title

string

The human-readable name of the rule. Displayed in the administrative UI in YouTrack.

fieldName

string

The name of a field that is managed by the state-machine rule.

Declare either fieldName or stateFieldName, not both.

stateFieldName

string

An alias for ruleProperties.fieldName for building state-machines per issue type.

When both stateFieldName and fieldName are declared, an exception is thrown.

states

Object

A list of values for a custom field and the possible transitions between them.

Declare either states or defaultStateMachine, not both.

defaultMachine

Object

An alias for ruleProperties.states for building state-machines per issue type.

When both defaultMachine and states are declared, an exception is thrown.

typeFieldName

string

The name of a field that defines which state-machine applies to the managed field.

alternativeMachines

Object

An object that contains the definitions for one or more state-machines that apply to different types of issues.

Object keys are the possible values of the field defined by ruleProperties.typeFieldName. Object values have the same structure shown for states in the example.

This parameter is mandatory when ruleProperties.typeFieldName is specified.

requirements

Requirements

The fields and entities that must be available for the rule to run.

Return Value

Type

Description

Object

The object representation of the rule.

Example
var entities = require('@jetbrains/youtrack-scripting-api/entities'); exports.rule = entities.Issue.stateMachine({ title: 'Status state machine', fieldName: 'Status', states: { Open: { initial: true, transitions: { start: { targetState: 'In progress' } } }, 'In progress': { onEnter: function(ctx) { ctx.issue.fields.Assignee = ctx.currentUser; }, transitions: { fix: { targetState: 'Fixed' }, reopen: { targetState: 'Open' } } }, Fixed: { transitions: { } } }, requirements: { Assignee: { type: entities.User.fieldType } } });

addAttachment

addAttachment(content, name, charset, mimeType)

Attaches a file to the issue. In the current transaction, this method makes issue.attachments.isChanged return true.

Available since 2019.2.53994

Parameters

Name

Type

Description

content

InputStream, String, JsonForIssueAddAttachment

The file content in binary form or as a base64 data URI. Base64 content must use the data:[MIME type];base64,[content] syntax. Alternatively, pass an object described by JsonForIssueAddAttachment.

name

String

The name of the file.

charset

String

The character encoding of the file. This parameter is used only for text files.

mimeType

String

The MIME type of the file.

Return Value

Type

Description

IssueAttachment

The attachment that is added to the issue.

addComment

addComment(text, author)

Adds a comment to the issue. In the current transaction, this method makes issue.comments.isChanged return true.

Parameters

Name

Type

Description

text

String, JsonForIssueAddComment

The comment text, or an object described by JsonForIssueAddComment.

author

User

The author of the comment.

Return Value

Type

Description

IssueComment

A newly created comment.

addTag

addTag(name)

Adds a tag with the specified name to an issue. YouTrack adds the first matching tag that is visible to the current user. If a match is not found, a new private tag is created for the current user.

Parameters

Name

Type

Description

name

String

The name of the tag to add to the issue.

Return Value

Type

Description

Tag

The tag that has been added to the issue.

addWorkItem

addWorkItem(description, date, author, duration, type)

Adds a work item to the issue.

Parameters

Name

Type

Description

description

String, JsonForIssueAddWorkItem

The work item description, or an object described by JsonForIssueAddWorkItem.

date

Number

The date that is assigned to the work item.

author

User

The user who performed the work.

duration

Number

The work duration in minutes.

type

WorkItemType

The work item type.

Return Value

Type

Description

IssueWorkItem

The new work item.

afterMinutes

afterMinutes(initialTime, minutes, calendar, considerPauses)

Adds the specified number of minutes to a specified starting point in time.

Available since 2023.1

Parameters

Name

Type

Description

initialTime

Number

A timestamp for the starting point in time. YouTrack adds the specified number of minutes to this point.

minutes

Number

The number of minutes to add to the starting point.

calendar

Calendar

The SLA settings for the business hours that should be considered when adding minutes to the starting point.

If the result falls outside the business hours, the extra minutes are automatically transferred to the next business day.

considerPauses

Boolean

A switcher that determines whether to consider the effects of the pauseSLA() and resumeSLA() methods when adding specified minutes to the starting point.

Return Value

Type

Description

Number

A timestamp after adding the specified number of minutes.

applyCommand

applyCommand(command, runAs)

Applies a command to the issue. The optional runAs user supplies the permissions used to execute the command. It does not impersonate that user for issue history: the update is still attributed to the user under whose account the workflow is running.

Parameters

Name

Type

Description

command

String

The command that is applied to the issue.

runAs

User

Specifies the user whose permissions are used to apply the command.

If this parameter is not set, the permissions of the current user are used.

This parameter does not change the user recorded in issue history.

becomes

becomes(fieldName, expected)

Checks whether a field is set to an expected value in the current transaction.

Parameters

Name

Type

Description

fieldName

string

The name of the field to check.

expected

string

The expected value.

Return Value

Type

Description

boolean

If the field is set to the expected value, returns true.

canBeReadBy

canBeReadBy(fieldName, user)

Checks whether a user has permission to read the field.

Parameters

Name

Type

Description

fieldName

string

The name of the field.

user

User

The user for whom the permission to read the field is checked.

Return Value

Type

Description

boolean

If the user can read the field, returns true.

canBeWrittenBy

canBeWrittenBy(fieldName, user)

Checks whether a user has permission to update the field.

Parameters

Name

Type

Description

fieldName

string

The name of the field.

user

User

The user for whom the permission to update the field is checked.

Return Value

Type

Description

boolean

If the user can update the field, returns true.

clearAttachments

clearAttachments()

Removes all of the attachments from the issue.

copy

copy(project)

Creates a copy of the issue.

Parameters

Name

Type

Description

project

Project

The Project where the new issue is created. Available since 2018.1.40575.

Return Value

Type

Description

Issue

The copy of the original issue.

hasTag

hasTag(tagName, ignoreVisibilitySettings)

Checks whether the specified tag is attached to an issue.

Parameters

Name

Type

Description

tagName

String

The name of the tag to check for the issue.

ignoreVisibilitySettings

Boolean

When true, checks all matching tags without regard to their visibility settings.

When false (default), checks only matching tags that are visible to the current user.

Return Value

Type

Description

Boolean

If the specified tag is attached to the issue, returns true.

is

is(fieldName, expected)

Checks whether a field is equal to an expected value.

Available since 2019.2.55603

Parameters

Name

Type

Description

fieldName

string

The name of the field to check.

expected

string

The expected value.

Return Value

Type

Description

boolean

If the field is equal to the expected value, returns true.

isChanged

isChanged(fieldName)

Checks whether the value of a field is changed in the current transaction.

Parameters

Name

Type

Description

fieldName

string

The name of the field to check.

Return Value

Type

Description

boolean

If the value of the field is changed in the current transaction, returns true.

isVisibleTo

isVisibleTo(user)

Checks whether the specified user can access the issue.

Parameters

Name

Type

Description

user

User

The user to check.

Return Value

Type

Description

Boolean

If the specified user can access the issue, returns true.

oldValue

oldValue(fieldName)

Returns the previous value of a single-value field before an update was applied. If the field is not changed in the current transaction, returns null.

Parameters

Name

Type

Description

fieldName

string

The name of the field.

Return Value

Type

Description

Object

If the field is changed in the current transaction, returns the previous value of the field.

Otherwise, returns null.

pauseSLA

pauseSLA()

Pauses the timers for the current SLA applied to the issue.

Available since 2023.1

removeTag

removeTag(name)

Removes a tag with the specified name from the issue. If the tag is not attached, nothing happens. The method searches tags owned by the current user first, followed by all other visible tags.

Parameters

Name

Type

Description

name

String

The name of the tag to remove from the issue.

Return Value

Type

Description

Tag

The tag that has been removed from the issue.

renderMarkup

renderMarkup(text)

Converts Markdown text to HTML for use in formatted notifications.

Parameters

Name

Type

Description

text

String

The string of text to convert to HTML.

Return Value

Type

Description

String

The rendered HTML.

Example
issue.Assignee.notify('Comment added:', issue.renderMarkup(comment.text));

required

required(fieldName, message)

Asserts that a value is set for a field. If a value for the required field is not set, the specified message is displayed in the user interface.

Parameters

Name

Type

Description

fieldName

string

The name of the field to check.

message

string

The message that is displayed to the user that describes the field requirement.

resumeSLA

resumeSLA()

Resumes the timers for the current SLA applied to the issue.

Available since 2023.1

setDefaultFieldValues

setDefaultFieldValues()

Sets the default custom field values for the issue. Applies only for empty fields.

Available since 2025.3

tag

tag(tag)

Applies the tag to the issue.

Available since 2025.3

Parameters

Name

Type

Description

tag

Tag

The tag object.

untag

untag(tag)

Removes the tag from the issue.

Available since 2025.3

Parameters

Name

Type

Description

tag

Tag

The tag object.

was

was(fieldName, expected)

Checks whether a field was equal to an expected value prior to the current transaction.

Available since 2019.2.55603

Parameters

Name

Type

Description

fieldName

string

The name of the field to check.

expected

string

The expected value.

Return Value

Type

Description

boolean

If the field was equal to the expected value, returns true.

10 September 2026