Issue
Represents an issue in YouTrack. The Issue entity is the central entry point for workflow rules that read or modify issue data. In an issue-based rule, the issue currently being processed is available as ctx.issue.
Use issue properties to access data such as summary, description, project, reporter, comments, attachments, links, tags, workItems, and vcsChanges. Custom field values are available through ctx.issue.fields.
Issue methods let you inspect changes in the current transaction, validate and update issue data, add comments or attachments, manage tags, check visibility, define issue-based rules, create drafts, and find existing issues. For details about how workflow changes are applied, see Workflow Transactions.
Issue extends BaseEntity.
Properties
Name | Type | Description |
|---|---|---|
attachments | Set .< IssueAttachment > | Read-only. The attachments added to the issue. |
becomesRemoved | Boolean | Read-only. When In the rule code, the Available since 2017.4.37915 runOn: {removal: true} |
becomesReported | Boolean | Read-only. If the issue becomes reported in the current transaction, this property is if (issue.fields.Subsystem !== null && issue.fields.Assignee === null &&
(((issue.isChanged('Subsystem') || issue.isChanged('project') && issue.isReported) ||
issue.becomesReported) {
issue.fields.Assignee = issue.fields.Subsystem.owner
} |
becomesResolved | Boolean | Read-only. If the issue was previously unresolved and is assigned a state that is considered resolved in the current transaction, this property is |
becomesUnresolved | Boolean | Read-only. If the issue was previously resolved and is assigned a state that is considered unresolved in the current transaction, this property is |
ccUsers | The users added as CCs to the helpdesk ticket. The ticket reporter is excluded automatically. Up to 10 reporter-type users can be kept in CC; extra reporters are removed automatically. Available since 2026.1 | |
channel | Read-only. The channel used by the reporter to create the ticket. Possible values are | |
comments | Set .< IssueComment > | Read-only. A list of comments for the issue. |
created | Number | Read-only. The date when the issue was created. |
customerGroups | Set .<NestedUserGroup> | Read-only. The customer groups this helpdesk ticket is shared with. Members of these groups can view the ticket and add public comments. Available since 2026.2 |
description | String | The text that is entered as the issue description. |
draftId | String | Read-only. The ID of the issue draft. If the issue is not a draft, this property is Available since 2025.3 |
duplicateRoot | Read-only. The root issue in a tree of duplicates that are linked to the issue. For example, if | |
editedComments | Set .< IssueComment > | Read-only. The set of comments that are edited in the current transaction. Comments that are added and removed are not considered to be edited. Instead, these are represented by the |
editedWorkItems | Set .< IssueWorkItem > | Read-only. The set of work items that are edited in the current transaction. Work items that are added and removed are not considered to be edited. Instead, these are represented by the Available since 2017.4.37824 |
extensionProperties | Object | The object containing extension properties for this entity and their values. Extension properties are custom properties that might be added to core YouTrack entities by an app. For details, see Extension Properties. Available since 2024.3 const entities = require('@jetbrains/youtrack-scripting-api/entities');
exports.rule = entities.Issue.action({
command: 'test',
action: function (ctx) {
const printValues = () => {
return 'stringProp:' + ctx.issue.extensionProperties.stringProp + ';'
+ 'integerProp:' + ctx.issue.extensionProperties.integerProp + ';'
+ 'booleanProp:' + ctx.issue.extensionProperties.booleanProp + ';'
+ 'issueProp:' + ctx.issue.extensionProperties.issueProp?.id + ';'
+ 'issuesProp:' + ctx.issue.extensionProperties.issuesProp?.first()?.id + ';'
}
ctx.issue.addComment(printValues());
}
}); |
fields | The custom fields that are used in an issue. This is the collection of issue attributes like Issue attributes like if (issue.fields.becomes(ctx.Priority, ctx.Priority.Critical) {
issue.fields.Assignee = issue.project.leader;
} | |
ganttCharts | Read-only. The collection of Gantt charts that this issue has been added to. Available since 2022.1 | |
id | String | Read-only. The issue ID. user.notify('Issue is overdue', 'Please, look at the issue: ' + issue.id); |
isNew | Boolean | Read-only. When Available since 2018.2.42351 |
isReported | Boolean | Read-only. If the issue is already reported or becomes reported in the current transaction, this property is To apply changes to an issue draft, use issue.links['depends on'].forEach(function(dep) {
if (dep.isReported) {
assert(dep.State.resolved, 'The issue has unresolved dependencies and thus cannot be set Fixed!');
}
}); |
isResolved | Boolean | Read-only. If the issue is currently assigned a state that is considered resolved, this property is |
isStarred | Boolean | Read-only. If the current user has added the |
links | Object | Issue links, for example, Each link is a Set of Issue objects. if (issue.links['parent for'].added.isNotEmpty()) {
issue.links['parent for'].added.forEach(function(subtask) {
subtask.fields.Priority = issue.fields.Priority;
});
} |
mentionedInIssueComments | Set .< IssueComment > | Read-only. The set of issue comments where this issue is mentioned. |
mentionedInIssues | Read-only. The set of issues where this issue is mentioned. | |
numberInProject | Number | Read-only. The issue number in the project. |
permittedGroup | The user group for which the issue is visible. If this property is | |
permittedGroups | The groups for which the issue is visible when the visibility is restricted to multiple groups. | |
permittedUsers | The list of users for whom the issue is visible. | |
pinnedComments | Set .< IssueComment > | Read-only. The set of comments that are pinned in the issue. Available since 2024.1 |
project | The project to which the issue is assigned. | |
pullRequests | Set .< PullRequest > | Read-only. The pull request snapshots that are associated with the issue. A state change adds a new snapshot to this set instead of updating an existing object. In an on-change rule, inspect Do not inspect the complete set or call const entities = require('@jetbrains/youtrack-scripting-api/entities');
exports.rule = entities.Issue.onChange({
title: 'Set issue state when a pull request is merged',
guard: (ctx) => ctx.issue.pullRequests.added.find((pullRequest) =>
pullRequest.state.name === 'MERGED' &&
pullRequest.previousState &&
pullRequest.previousState.name !== 'MERGED'
),
action: (ctx) => {
ctx.issue.fields.State = ctx.State.Fixed;
},
requirements: {
State: {
type: entities.State.fieldType,
Fixed: {}
}
}
}); Available since 2020.3 |
reporter | Read-only. The user who reported (created) the issue. issue.fields.Assignee = issue.reporter; | |
resolved | Number | Read-only. The date and time when the issue was assigned a state that is considered to be resolved. |
summary | String | The text that is entered as the issue summary. |
tags | The list of tags that are attached to an issue. | |
unauthenticatedReporter | Boolean | Read-only. When |
updated | Number | Read-only. The date when the issue was last updated. |
updatedBy | Read-only. The user who last updated the issue. | |
url | String | Read-only. The absolute URL that points to the issue. user.notify('Issue is overdue', 'Please, look at the issue: ' + issue.url); |
vcsChanges | Read-only. The list of commits that are associated with the issue. Available since 2018.1.38923 | |
voters | Read-only. The users who voted for the issue. Available since 2020.5 | |
votes | Number | Read-only. The number of votes for an issue. For vote-related methods, see |
watchers | Read-only. The users who watch the issue. Available since 2025.3 | |
workItems | Set .< IssueWorkItem > | Read-only. The set of work items that have been added to the issue. |
Constructors
Issue
Parameters
Name | Type | Description |
|---|---|---|
reporter | The issue reporter, or an object described by JsonForIssueConstructor. | |
project | The project where the new issue belongs. | |
summary | String | The summary of the new issue. |
Methods
action
Creates a declaration of a rule that a user can apply to one or more issues with a command or menu option. The returned object is normally exported to the rule property. Otherwise, YouTrack does not treat it as a rule.
- Parameters
Name
Type
Description
ruleProperties
Object
An object that defines the rule.
- Properties of ruleProperties
Name
Type
Description
title
string
The human-readable name of the rule. Displayed in the administrative UI in YouTrack.
command
string
The custom command that triggers the action.
userInput
Object
An object that defines the information requested from the user who triggers the action rule.
The
userInputobject has the following properties:- type
Type:
stringorObjectThe data type of the requested value.
Supported types:
entities.Field.dateTimeTypeentities.Field.dateTypeentities.Field.integerTypeentities.Field.floatTypeentities.Field.periodTypeentities.Field.stringTypeentities.Buildentities.EnumFieldentities.Issueentities.IssueTagentities.OwnedFieldentities.Projectentities.ProjectVersionentities.UserGroupentities.User
- description
Type:
stringThe label for the control that collects additional information from the user.
guard
Issue~guardFunction
A function that is invoked to determine whether the action is applicable to an issue.
action
Issue~actionFunction
The function that is invoked when a user triggers this action.
requirements
The fields and entities that must be available for the rule to run.
- Return Value
Type
Description
Object
The object representation of the rule.
- Example
- var entities = require('@jetbrains/youtrack-scripting-api/entities'); exports.rule = entities.Issue.action({ title: 'Log comments', command: 'log', guard: function(ctx) { return ctx.issue.isReported; }, action: function(ctx) { ctx.issue.comments.forEach(function(comment) { console.log(comment.text); }); } });
createDraft
Creates a new issue draft.
Available since 2025.1
- Parameters
- Return Value
Type
Description
The newly created issue draft.
createSharedDraft
Creates a new shared issue draft in the specified project. Unlike createDraft(), this method does not associate the draft with an individual reporter. Use the returned Issue object to populate the draft.
Available since 2025.1
findByExtensionProperties
Finds issues whose extension properties match the specified query.
Available since 2024.3.43260
- Parameters
Name
Type
Description
extensionPropertiesQuery
Object
An object that maps extension property names to the values to match.
- Return Value
- Example
- { property1: "value1", property2: "value2" }
findById
Finds an issue by its visible ID.
- Parameters
Name
Type
Description
id
String
The issue ID.
- Return Value
Type
Description
The issue that is assigned the specified ID.
- Example
- var myIssue = entities.Issue.findById("NP-15971");
onChange
Creates a declaration of a rule that runs when an issue changes. The returned object is normally exported to the rule property. Otherwise, YouTrack does not treat it as a rule.
- Parameters
Name
Type
Description
ruleProperties
Object
An object that defines the rule.
- Properties of ruleProperties
Name
Type
Description
title
string
The human-readable name of the rule. Displayed in the administrative UI in YouTrack.
guard
Issue~guardFunction
A function that determines the conditions for executing the rule.
If the guard condition is not met, the action specified in the rule is not applied to the issue.
action
Issue~actionFunction
The function that is invoked on an issue change.
requirements
The fields and entities that must be available for the rule to run.
runOn
Object
Determines which issue events trigger the on-change rule.
When not specified, the rule is triggered on an issue change.
The
runOnobject has the following properties:- change
Type:
booleanWhen
true, the rule is triggered on an issue change.- removal
Type:
booleanWhen
true, the rule is triggered when an issue is logically deleted.
- Return Value
Type
Description
Object
The object representation of the rule.
- Example
- var entities = require('@jetbrains/youtrack-scripting-api/entities'); exports.rule = entities.Issue.onChange({ title: 'On issue change, log its ID', action: function(ctx) { console.log(ctx.issue.id); } });
onSchedule
Creates a declaration of a rule that runs on a schedule. The returned object is normally exported to the rule property. Otherwise, YouTrack does not treat it as a rule.
- Parameters
Name
Type
Description
ruleProperties
Object
An object that defines the rule.
- Properties of ruleProperties
Name
Type
Description
title
string
The human-readable name of the rule. Displayed in the administrative UI in YouTrack.
search
string, function
A YouTrack search string or a function with no parameters that returns such a string.
The specified action is applied to all issues that match the search and belong to the project that this rule is attached to.
cron
string
A cron expression that specifies the interval for applying the rule.
muteUpdateNotifications
boolean
trueif no notifications should be sent on changes made by this rule or any rule that reacted on a change made by this rule.modifyUpdatedProperties
boolean
When
true, updates applied by the workflow rule are reflected in theupdatedandupdatedByproperties of the target entity.Otherwise, the values for these properties remain unchanged.
action
Issue~actionFunction
The function that is invoked on schedule for each issue that matches the search.
requirements
The fields and entities that must be available for the rule to run.
- Return Value
Type
Description
Object
The object representation of the rule.
- Example
- var entities = require('@jetbrains/youtrack-scripting-api/entities'); exports.rule = entities.Issue.onSchedule({ title: 'Log IDs of major issues every 5 seconds', search: '#Major', cron: '0/5 * * * * ?', action: function(ctx) { console.log(ctx.issue.id); } });
sla
Creates a declaration of a custom SLA policy. An SLA policy defines the time goals for the replies from staff and request resolution.
- Parameters
Name
Type
Description
ruleProperties
Object
An object that defines the SLA policy.
- Properties of ruleProperties
Name
Type
Description
title
string
The human-readable name of the SLA policy. Displayed in the administrative UI in YouTrack.
guard
Issue~slaGuardFunction
A function that is invoked to determine whether the policy is applicable to the ticket.
onEnter
Issue~slaEnterFunction
A function that is invoked when the SLA policy starts applying to the ticket.
action
Issue~slaActionFunction
The function that is invoked when the policy needs to update the ticket.
For example, it might pause the timers according to the SLA settings.
onBreach
Issue~slaBreachFunction
A function that is invoked when one of the SLA goals is breached.
The name of the field that caused the breach is stored in the
ctx.breachedFieldparameter.requirements
The fields and entities that must be available for the rule to run.
When you define a custom field of date and time type in the requirements, YouTrack handles this field as an SLA timer.
- Return Value
Type
Description
Object
The object representation of the SLA policy.
- Example
- const entities = require('@jetbrains/youtrack-scripting-api/entities'); exports.rule = entities.Issue.sla({ title: "Support", guard: (ctx) => { return false; }, onEnter: (ctx) => { console.log('onEnter', ctx.issue.id); }, action: (ctx) => { console.log('action', ctx.issue.id); }, onBreach: (ctx) => { console.log('onBreach', ctx.issue.id, ctx.breachedField); }, requirements: { firstReplyField: { type: entities.Field.dateTimeType, name: 'First Reply' }, state: { type: entities.State.fieldType, name: 'State' } } });
stateMachine
Creates a declaration of a state-machine rule. The state machine restricts transitions between values in a custom field. It can run actions when the field is set to a value, changes from a value, or moves between two specific values. The returned object is normally exported to the rule property. Otherwise, YouTrack does not treat it as a rule.
- Parameters
Name
Type
Description
ruleProperties
Object
An object that defines the rule.
- Properties of ruleProperties
Name
Type
Description
title
string
The human-readable name of the rule. Displayed in the administrative UI in YouTrack.
fieldName
string
The name of a field that is managed by the state-machine rule.
Declare either
fieldNameorstateFieldName, not both.stateFieldName
string
An alias for
ruleProperties.fieldNamefor building state-machines per issue type.When both
stateFieldNameandfieldNameare declared, an exception is thrown.states
Object
A list of values for a custom field and the possible transitions between them.
Declare either
statesordefaultStateMachine, not both.defaultMachine
Object
An alias for
ruleProperties.statesfor building state-machines per issue type.When both
defaultMachineandstatesare declared, an exception is thrown.typeFieldName
string
The name of a field that defines which state-machine applies to the managed field.
alternativeMachines
Object
An object that contains the definitions for one or more state-machines that apply to different types of issues.
Object keys are the possible values of the field defined by
ruleProperties.typeFieldName. Object values have the same structure shown forstatesin the example.This parameter is mandatory when
ruleProperties.typeFieldNameis specified.requirements
The fields and entities that must be available for the rule to run.
- Return Value
Type
Description
Object
The object representation of the rule.
- Example
- var entities = require('@jetbrains/youtrack-scripting-api/entities'); exports.rule = entities.Issue.stateMachine({ title: 'Status state machine', fieldName: 'Status', states: { Open: { initial: true, transitions: { start: { targetState: 'In progress' } } }, 'In progress': { onEnter: function(ctx) { ctx.issue.fields.Assignee = ctx.currentUser; }, transitions: { fix: { targetState: 'Fixed' }, reopen: { targetState: 'Open' } } }, Fixed: { transitions: { } } }, requirements: { Assignee: { type: entities.User.fieldType } } });
addAttachment
Attaches a file to the issue. In the current transaction, this method makes issue.attachments.isChanged return true.
Available since 2019.2.53994
- Parameters
Name
Type
Description
content
InputStream, String, JsonForIssueAddAttachment
The file content in binary form or as a base64 data URI. Base64 content must use the
data:[MIME type];base64,[content]syntax. Alternatively, pass an object described by JsonForIssueAddAttachment.name
String
The name of the file.
charset
String
The character encoding of the file. This parameter is used only for text files.
mimeType
String
The MIME type of the file.
- Return Value
Type
Description
The attachment that is added to the issue.
addComment
Adds a comment to the issue. In the current transaction, this method makes issue.comments.isChanged return true.
- Parameters
Name
Type
Description
text
String, JsonForIssueAddComment
The comment text, or an object described by JsonForIssueAddComment.
author
The author of the comment.
- Return Value
Type
Description
A newly created comment.
addTag
Adds a tag with the specified name to an issue. YouTrack adds the first matching tag that is visible to the current user. If a match is not found, a new private tag is created for the current user.
- Parameters
Name
Type
Description
name
String
The name of the tag to add to the issue.
- Return Value
Type
Description
The tag that has been added to the issue.
addWorkItem
Adds a work item to the issue.
- Parameters
Name
Type
Description
description
String, JsonForIssueAddWorkItem
The work item description, or an object described by JsonForIssueAddWorkItem.
date
Number
The date that is assigned to the work item.
author
The user who performed the work.
duration
Number
The work duration in minutes.
type
The work item type.
- Return Value
Type
Description
The new work item.
afterMinutes
Adds the specified number of minutes to a specified starting point in time.
Available since 2023.1
- Parameters
Name
Type
Description
initialTime
Number
A timestamp for the starting point in time. YouTrack adds the specified number of minutes to this point.
minutes
Number
The number of minutes to add to the starting point.
calendar
The SLA settings for the business hours that should be considered when adding minutes to the starting point.
If the result falls outside the business hours, the extra minutes are automatically transferred to the next business day.
considerPauses
Boolean
A switcher that determines whether to consider the effects of the
pauseSLA()andresumeSLA()methods when adding specified minutes to the starting point.- Return Value
Type
Description
Number
A timestamp after adding the specified number of minutes.
applyCommand
Applies a command to the issue. The optional runAs user supplies the permissions used to execute the command. It does not impersonate that user for issue history: the update is still attributed to the user under whose account the workflow is running.
- Parameters
Name
Type
Description
command
String
The command that is applied to the issue.
runAs
Specifies the user whose permissions are used to apply the command.
If this parameter is not set, the permissions of the current user are used.
This parameter does not change the user recorded in issue history.
becomes
Checks whether a field is set to an expected value in the current transaction.
- Parameters
Name
Type
Description
fieldName
string
The name of the field to check.
expected
string
The expected value.
- Return Value
Type
Description
boolean
If the field is set to the expected value, returns
true.
canBeReadBy
Checks whether a user has permission to read the field.
- Parameters
Name
Type
Description
fieldName
string
The name of the field.
user
The user for whom the permission to read the field is checked.
- Return Value
Type
Description
boolean
If the user can read the field, returns
true.
canBeWrittenBy
Checks whether a user has permission to update the field.
- Parameters
Name
Type
Description
fieldName
string
The name of the field.
user
The user for whom the permission to update the field is checked.
- Return Value
Type
Description
boolean
If the user can update the field, returns
true.
clearAttachments
Removes all of the attachments from the issue.
copy
Creates a copy of the issue.
- Parameters
- Return Value
Type
Description
The copy of the original issue.
hasTag
Checks whether the specified tag is attached to an issue.
- Parameters
Name
Type
Description
tagName
String
The name of the tag to check for the issue.
ignoreVisibilitySettings
Boolean
When
true, checks all matching tags without regard to their visibility settings.When
false(default), checks only matching tags that are visible to the current user.- Return Value
Type
Description
Boolean
If the specified tag is attached to the issue, returns
true.
is
Checks whether a field is equal to an expected value.
Available since 2019.2.55603
- Parameters
Name
Type
Description
fieldName
string
The name of the field to check.
expected
string
The expected value.
- Return Value
Type
Description
boolean
If the field is equal to the expected value, returns
true.
isChanged
Checks whether the value of a field is changed in the current transaction.
- Parameters
Name
Type
Description
fieldName
string
The name of the field to check.
- Return Value
Type
Description
boolean
If the value of the field is changed in the current transaction, returns
true.
isVisibleTo
Checks whether the specified user can access the issue.
- Parameters
Name
Type
Description
user
The user to check.
- Return Value
Type
Description
Boolean
If the specified user can access the issue, returns
true.
oldValue
Returns the previous value of a single-value field before an update was applied. If the field is not changed in the current transaction, returns null.
- Parameters
Name
Type
Description
fieldName
string
The name of the field.
- Return Value
Type
Description
Object
If the field is changed in the current transaction, returns the previous value of the field.
Otherwise, returns
null.
pauseSLA
Pauses the timers for the current SLA applied to the issue.
Available since 2023.1
removeTag
Removes a tag with the specified name from the issue. If the tag is not attached, nothing happens. The method searches tags owned by the current user first, followed by all other visible tags.
- Parameters
Name
Type
Description
name
String
The name of the tag to remove from the issue.
- Return Value
Type
Description
The tag that has been removed from the issue.
renderMarkup
Converts Markdown text to HTML for use in formatted notifications.
- Parameters
Name
Type
Description
text
String
The string of text to convert to HTML.
- Return Value
Type
Description
String
The rendered HTML.
- Example
- issue.Assignee.notify('Comment added:', issue.renderMarkup(comment.text));
required
Asserts that a value is set for a field. If a value for the required field is not set, the specified message is displayed in the user interface.
- Parameters
Name
Type
Description
fieldName
string
The name of the field to check.
message
string
The message that is displayed to the user that describes the field requirement.
resumeSLA
Resumes the timers for the current SLA applied to the issue.
Available since 2023.1
setDefaultFieldValues
Sets the default custom field values for the issue. Applies only for empty fields.
Available since 2025.3
tag
Applies the tag to the issue.
Available since 2025.3
- Parameters
Name
Type
Description
tag
The tag object.
untag
Removes the tag from the issue.
Available since 2025.3
- Parameters
Name
Type
Description
tag
The tag object.
was
Checks whether a field was equal to an expected value prior to the current transaction.
Available since 2019.2.55603
- Parameters
Name
Type
Description
fieldName
string
The name of the field to check.
expected
string
The expected value.
- Return Value
Type
Description
boolean
If the field was equal to the expected value, returns
true.