YouTrack InCloud 2017.3 Help

YouTrack InCloud Database Backups

Like the standalone version, YouTrack InCloud uses its own in-process database.

With a hosted instance, you cannot change the database location or restore your instance from a backup file. These operations are performed by the JetBrains YouTrack team. In the unlikely event that you need to restore your database from a backup, contact YouTrack InCloud support.

For each YouTrack InCloud instance, we automatically create and store the following database backups:

TypeQuantityDescription
Daily7Stores a snapshot of the database for a specific day. When a new backup is created, the backup that is more than one week old is deleted.
Weekly3One of the daily snapshots that was taken towards the end of the calendar week. When a new backup is created at the end of the week, the oldest weekly backup in the set is deleted.
Monthly11One of the daily snapshots that was taken towards the end of the calendar month. When a new backup is added to this set at the end of the month, the oldest monthly backup in the set is deleted.

Backups are created for each instance separately. This is an automated process that creates a backup for one instance then moves on to the next. As such, these instances are not backed up at a fixed time each day. If you find yourself in a situation where you want to restore your instance from a backup, the YouTrack InCloud support team can tell you which points in time can be restored to.

Database Export

In addition to an automatic backup, which is configured and maintained by the YouTrack team, you can create a backup copy of your database and download the archive to your local machine. Use this option when you want to import the data to a standalone YouTrack instance or for troubleshooting.

For more information, see Database Export.

Backup Policy for Inactive Instances

When your YouTrack license or subscription expires, your instance is considered inactive. Inactive instances are scheduled for deletion after a predefined period of time. For details, see Instance Cancellation.

When an instance is deleted automatically, we retain a backup copy of the database for up to one month. During this time, we can restore the data to another active instance or send a copy of the latest backup files upon request. After one month, we delete the backup. It is no longer possible to restore the instance using our copy of the database.

Last modified: 17 November 2017