YouTrack InCloud is the hosting platform designed and used by JetBrains to deliver YouTrack as a service. Each YouTrack InCloud instance is physically located on a server, hosted by Amazon. The number of instances per server depends on several parameters, such as database size and number of online users. We permanently monitor each server load and activity to maintain well-balanced performance. When server activity reaches a certain level, we close this server for any new registrations. JetBrains Operation team is responsible for provisioning, monitoring, and managing InCloud servers. YouTrack Support team provides technical support to InCloud subscribers.
Data Center Location
A new instance is created on the server with the lowest load and based on the customer preference of data center location:
The location of the data center is chosen by the instance owner when the instance is started for the first time.
The current data center location is displayed on the Global Settings page, and can be changed by request to YouTrack InCloud Support.
We use Amazon Web Services (AWS) Cloud as the hosting provider. All data is stored on the Amazon Elastic Block Store (Amazon EBS). Each Amazon EBS volume is automatically replicated within its Availability Zone to protect your data from component failure, offering high availability and durability. Amazon EBS volumes ensure consistent and low-latency performance.
We run our service in the AWS Cloud. Since we cannot physically control the servers, we rely on the third-party certifications that AWS has undergone:
"AWS has achieved ISO 27001 certification and has been validated as a Level 1 service provider under the Payment Card Industry (PCI) Data Security Standard (DSS). We undergo annual SOC 1 audits and have been successfully evaluated at the Moderate level for Federal government systems as well as DIACAP Level 2 for DoD systems."
Hosted Master, YouTrack InCloud data manager, is accessible only by YouTrack Development team and Operation team. Also, data can be accessed and managed directly from Amazon EC2 servers. Authentication is performed via individual SSL keys and the servers only accept incoming SSH connections from JetBrains and internal IP addresses.
People and Access
Only YouTrack Development team and JetBrains Operation team have access to InCloud servers and the Hosted Master for maintenance and support purposes. These teams access Hosted Master and InCloud data only for purposes of application health monitoring and performing system maintenance, or upon customer request.
YouTrack InCloud is designed to allow access to application data only with the appropriate credentials, so that no customer may access another customer's data without explicit knowledge of their account credentials. Customers are responsible for maintaining the security of their own login information.
JetBrains Operation team monitors YouTrack InCloud servers 24x7 from our operations center in St. Petersburg, Russia. Our servers are hosted in different data centers in Europe and the US, according to the customer location. View Service Status page.
JetBrains Operation team is responsible for creating and storing backups. Backups are also stored on Amazon servers. We re-sync backups daily, weekly and monthly. Backups can also be created and exported from YouTrack UI at any time.