YouTrack InCloud 2021.3 Help

Manage or Restore the Password and Permissions for the Root User Account

This page provides instructions for managing the default 'root' user account.

Restrict Root User Permissions

You cannot delete the root account in YouTrack. If you prefer to use another account to administer your YouTrack instance, configure the new administrator account properly and perform any or all of the following operations:

  • Revoke access permissions from the root account.

  • Set a custom password for the root account.

  • Ban the root account.

Taking these steps helps to prevent unauthorised access by the root account.

Reset the Default Administrator Account

When a new YouTrack InCloud instance is created for the first time, you set the username and password for the default administrator account. This account is assigned the System Admin role in the Global project.

If you forget the credentials for the default administrator account, or have inherited an installation that was configured by another administrator, you can request to reset the default system administrator account and its password.

Create a support ticket with the request to reset the root account, and YouTrack support engineers will help you to restore the access for the default administrator account.

You can also use this procedure when two-factor authentication is enabled and the default administrator no longer has access to the authentication app that is paired with the account. Resetting the default administrator account to its default state also disables two-factor authentication.

Last modified: 13 April 2021