YouTrack InCloud 2019.2 Help

Maintenance Calendar

The YouTrack InCloud Health Calendar keeps you informed about scheduled YouTrack maintenance downtime and other YouTrack events, including new version releases and upgrades. We want you to be informed about any possible downtime in advance in order to plan work with your issue tracker in the most effective way.

The calendar is public. To import this information into your own calendar, click the +Google Calendar button in the bottom-right corner.

If you have any questions or need technical support, submit a support request. We're happy to help!

Scheduled Maintenance and Upgrades

We schedule a two-hour maintenance window (from 4 AM to 6 AM GMT) on Monday every week. During this time, YouTrack InCloud instances may be unavailable.

We apply upgrades and bug fixes whenever a new version has been tested and is ready for release. Whenever possible, we apply updates during scheduled maintenance. However, given the frequency with which we deliver updates, we often add maintenance events to the calendar to upgrade YouTrack. We do our best to apply these updates with a minimum amount of downtime.

Unscheduled Outages

Outside of our scheduled maintenance windows, our aim is to ensure that your instance is always available. However, there are always unexpected circumstances that result in unplanned outages.

If you have problems accessing your instance outside of a scheduled maintenance window, you can check the availability on our YouTrack InCloud Service Status page. Here, you can verify the current availability of the hosting service and determine whether there were any interruptions in service over the last 20 hours or 30 days.

Last modified: 29 November 2019