From and Reply-to Addresses
If your YouTrack InCloud instance is connected to a custom mail service, the Notifications tab on the Global Settings page lets you edit the value for the From address setting. Otherwise, your instance uses the default from address for the hosted mail service.
The From address setting determines which address is used to send email notifications from YouTrack. This sets the value for the
"From:" field in the email header. However, this is not the only location in YouTrack where you can specify a value for this field.
"From:" address has two components. The first part is the sender name. The second part is the email address itself. These two components are written in the format
sender name <firstname.lastname@example.org>. In many email clients, only the sender name is displayed. Others discard the sender name and display only the email address.
"From:" address helps the email recipient recognize where the notification comes from. For a conventional email message, the recipient is also able to use this email address to send a reply.
With notification from YouTrack, you don't really want to encourage this behavior. All of the back-and-forth conversation between your users should be posted as comments to your issues, not buried inside an email thread. Unless you use the Mailbox Integration, use your
"From:" addresses for identification purposes only (for more on this topic, see Addresses for Mailbox Integrations).
Consider the following general guidelines when you specify a
"From:" address for YouTrack email notifications:
If you do not specify a sender name, YouTrack uses the full name of the user who performed the action that triggers the notification. Simply enter the email address as
There is also a disadvantage:
If you choose to specify a sender name, use a name that helps recipients identify the source of the notification.
Always use a valid email account for the
You also need to use a domain that is authorized to send email. Use email validation mechanisms like the Sender Policy Framework to ensure that your email messages are not rejected.
The default From address for YouTrack is defined on the Administration > Global Settings page on the Notifications tab. The default configuration for YouTrack InCloud connects to a hosted mail server. If you choose to change this configuration and connect to your own mail service, you also have to set your own From address.
This From address is used as the default email address for sending notifications and all other server-related messages. Invitations to register an account, verification emails, and password recovery instructions are sent from this address.
The From address for issue-related notifications can be overridden on a per-project basis, as described below.
The Global Settings page also has an input field for the global Reply-to address. This sets the value for the
"Reply-To:" field in the header for email messages that are sent by YouTrack. Use this setting when, for example, the address that you use to send email notifications cannot receive replies. When the Reply-to address is empty, replies are sent to the address from which the message was sent.
If your YouTrack InCloud instance uses a custom connection to a mail service, you can override the default From address for your server on a per-project basis. You set this value independently for each project on the Notifications tab of the Edit Project page. For more information, see Manage From and Reply-to Addresses.
The same general guidelines for setting a
"From:" address apply here, with a few more things to consider:
"From:"address helps you highlight that a notification for an issue belongs to a specific project.
If you don't set the From address at the project level, the default server From address is used in notification for issues that belong to the project.
Addresses for Mailbox Integrations
The Mailbox Integration transforms incoming email messages into issues and comments in YouTrack. This integration is set up on a per-project basis.
The mailbox integration uses the Reply-to address for the integrated project to send as the email address that is used to reply to incoming email messages. If the Reply-to address for the project is empty, replies are sent to the address from which the message was sent.
If the project uses a dedicated From address, replies are sent to this address.
If the From address for the project is empty, replies are sent to the address that is set as the global default.
To help recipients recognize how to react to messages in their inboxes, follow these guidelines:
When you use the mailbox integration to manage support and feedback requests, you want your interactions to be as personal as possible. If you omit the sender name, the recipient sees the name of the agent who responded to the request.
To ensure that your issues are created in the right project, use unique email addresses for each project.
Avoid using a generic email address like
postmaster@. Use an address that highlights the purpose of the email message in the preview. For example,
For more information, see Configure Your Project.