YouTrack Server 2024.1 Help

View Processed Emails

YouTrack displays a complete list of email messages that have been processed using a mailbox integration. This list can be useful for troubleshooting and debugging any issues that may arise.

To view a list of email messages that have been processed for an integrated mailbox:

  1. From the Administration menu, select Integrations > Mailbox Integration.

  2. Select a mailbox from the list.

  3. Click the View processed emails link in the sidebar for the integrated mailbox.

    The link to view processed emails in an integrated mailbox.
The list of processed email for an integrated mailbox.

The following controls are available in the heading section of the page:

Control

Description

View settings

Navigates back to the settings for the selected mailbox on the Mailbox Integration page.

Current status

Displays the current status of the connection with the integrated mailbox.

Filter by date

Restricts the list to display only messages that were processed within the selected timeframe.

Filter messages by status

Restricts the list to display only messages with the selected status.

Search processed messages

Lets you search through the list of messages using specific values and keywords. The list is filtered to show only messages that contain matching text in the from address, message ID, or subject.

Reprocess selected messages

Schedules the selected messages for reprocessing. Use this attempt to fix any problems encountered when the message was originally processed. For example, when a ticket is associated with the wrong reporter.

The following information is displayed for each message in the list:

Info

Description

Date processed

Displays the date and time when the message was processed by YouTrack.

From

Displays the email address that was used to send the message.

Message ID

Displays the ID assigned to the email message.

Subject

Displays the subject of the email message.

Status

Displays the status of the message.

Status

Schedules the selected messages for reprocessing. Use this attempt to fix any problems encountered when the message was originally processed. For example, when a ticket is associated with the wrong reporter.

Hover over the area to the right of the status to display the option to:

The following controls are available for each message in the list:

Control

Description

Copy from address

Click to copy the email address that was used to send the message.

Copy message ID

Click to copy the ID assigned to the email message.

Copy message subject

Click to copy the subject of the email message.

View original email

Displays the content of the original email message. When viewing the message, you also have the option to Download a copy of the message in .eml format.

Reprocess email

Schedules the selected message for reprocessing. Use this attempt to fix any problems encountered when the message was originally processed. For example, when a ticket is associated with the wrong reporter.

Last modified: 08 April 2024