Troubleshooting for Hub Integration
- How do I understand what's wrong?
- How to get help with it?
How do I understand what's wrong?
Check out the login form
Check out the login form to find out if the connection with the Hub instance can be established.
Hub login form, Hub connection is OK
Native login form, no connection to Hub
When facing connectivity issues one should check Hub URL on Hub Integration management page and make sure it's reachable from YouTrack machine.
The other probable cause is Hub being down or not responding. Check out Hub log files to see if this is the case.
Check the health indicators
Navigate to thepage and check health indicators.
Hub integration works without issues
Integration is not functional
Current Hub Export status:
All data is successfully exported
No data is exported into Hub
Found a problem here? Fix connectivity/service authentication issues, if any and restart YouTrack to get everything initialized from scratch.
Search for broken data mappings
Run the Diagnostics routine to reveal broken data mappings.
"Data mapping" is virtual connection established between YouTrack and Hub. For instance, each user has two user profiles and these profiles should be linked for all the application features to work properly. Diagnostic routine checks all the mappings for consistency and offers quick fixes for problems it recognizes.
How to get help with it?
If unsure what to do don't hesitate to file a support request. Our engineers are ready to help.
Don't forget to attach
youtrack.log log files to get the problem processed faster.