YouTrack Standalone 2020.6 Help

Enable Email Notifications

On the Global Settings page, you configure the connection between YouTrack and a mail server. This enables notifications in YouTrack over email.

SMTP settings

To enable email notifications:

  1. Select the Enable checkbox for Email.

  2. Enter values for the following settings:

    Setting

    Description

    SMTP host

    Enter the server address of your SMTP server.

    SMTP port

    Enter the connection port for the SMTP server.

    Mail protocol

    Select the protocol that is used by your SMTP server.

    Connect anonymously

    If your SMTP server does not require authentication, enable this option.

    When enabled, YouTrack connects to your SMTP server without sending a login and password. The input fields for SMTP login and SMTP password are disabled. Values that are stored in these settings are ignored.

    SMTP login

    Enter the username of the account that is used to access the SMTP server.

    If you're connecting to Gmail, additional security requirements may apply. For details, see Special Requirements for Connecting to Gmail.

    SMTP password

    Click the Change password button to specify the password for account that is used to access the SMTP server.

    SSL key

    Select a previously uploaded SSL key or trusted certificate for secure connection to your mail server. For details, see SSL Keys.

    From address

    Enter the address that you want to use to send email notifications. For more information about email addresses, see From and Reply-to Addresses.

    Reply-to address

    Enter an optional address that you want to use for email replies. For more information about email addresses, see From and Reply-to Addresses.

  3. When finished, click the Save button.

  4. Test the connection.

    • Click the Send test message button.

    • Enter an email address to which the test message should be sent.

      Send test message to email address

    • Click the Send button.

  5. Check the email account that you sent the test message to and verify that the message was delivered.

    • If successful, the connection to your external mail service is configured and ready for use.

    • If unsuccessful, update your settings and test the connection until the message delivery is successful.

Special Requirements for Connecting to Gmail

Google accounts have settings that restrict access to third-party applications that use less secure sign-in technology. By their definition, this applies to connections that authenticate with a username and password, which are vulnerable to hijacking.

The setup requirements are based on the current setting for managing less secure apps. The requirements apply to the Google account that you use to authenticate with the Gmail server.

  • If you're connecting with a Google account that you manage yourself, generate an application-specific password (App Password) in your Google account and use it for authentication. Leave the option to enable access for less secure apps in your Google account Off.

    App Passwords can only be used with accounts that have 2-Step Verification turned on.

  • If you use a Google account that is managed by your organization as part of Google Workspace, make sure that the option to Disable access to less secure apps is switched on.

    The Google account that you store in the mailbox integration settings must have 2-Step Verification enabled. To connect to the Gmail service with this account, generate an application-specific password in your Google account.

    • For the Login, enter the username for your Google account.

    • For the Password, enter an application-specific password that you generated in Google.

While you may still allow access to less secure apps, Google has indicated that it will eventually discontinue support for this type of authentication. We strongly encourage you to enable 2-Step Verification and use an App Password to authenticate with the Gmail service.

Migrating from YouTrack InCloud to YouTrack Standalone

When you set up a YouTrack Standalone installation using a database that was previously exported from YouTrack InCloud, the settings that connect to the mail service that is hosted by JetBrains are still present in the database. This often happens when a company uses our free plan or trial to test the application in the cloud, then later decides to switch to an on-premises installation.

To ensure the deliverability of email messages that are sent from our hosted email service, connections from outside our hosted infrastructure are periodically blocked. If you're not already using your own email notification service, you need to set it up and connect it to your YouTrack Standalone installation. Otherwise, the email messages that are routed to our hosted service will not be delivered.

Last modified: 14 January 2021