Customer Success Engineering
Make sure your developers get the most out of JetBrains products
The Customer Success Engineering team aims to establish long-term technical relationships between JetBrains and our enterprise customers. By joining the program, you will get access to a dedicated team of experts to help your developers maximize their productivity with our tools and solve any technical problems with our products in your environment.
The program includes:
Dedicated technical contacts who are familiar with your corporate environment, specific goals, and unique challenges
Continuous support from onboarding to regular check-ins, and beyond
Second and third level support for selected engineers from your teams
Strategic advice for your management team and guidance on industry trends
Access to custom events and meetups, both online and offline
Dedicated support channels, including chat and video calls
Meetups
The Customer Success program includes in-person and digital meetups around various topics, products, and technologies.
In collaboration with JetBrains product teams, the Customer Success team works on various customer cases to find valuable insights and solutions.