Support for Datalore Cloud
Datalore support resources
This article explains how to contact us in case you need help with your Datalore Cloud usage.
Create a support request as per the guidance below.
Support request can be also submitted by filling up the support request form outside of Datalore.
Alternatively, you can reach out to the Datalore community at the Datalore forum.
Creating a support request for Datalore Cloud users
You can create a support request by using the Feedback & Support form within Datalore itself.
Click a user avatar in the upper right corner of your screen. The pop-up menu will appear.
Click a Feedback & Support button.
Fill in the form with the information about your issue, including the description of the problem, the steps to reproduce it, and any additional information that might be helpful.
Click "Send" to submit the request.
Consenting for support access
Your notebooks can contain sensitive information, including personal data, proprietary code, and research outputs. As our customers privacy is essential for us, there is an option to grant or withhold consent for our support staff to access such notebooks.
When troubleshooting issues, having access to the contents of the notebook can significantly expedite the support process. However, without consent, the support process might involve additional steps, such as asking to share screenshots or export notebook results, which can be time-consuming and less effective.
Such consent can be granted or withdrawn at any time from the users' .
