Buying AI credits

You can buy AI credits for your organization when the current pool is running low. These are prepaid credits that you pay for upfront and receive immediately. They are available as one-time prepaid packs in various sizes. You can buy them on the AI access page as described below, or on the AI settings page.

Credits from license bundles (All Products Pack, dotUltimate) are granted automatically when those licenses are purchased or renewed.

Buy AI credits

In the sidebar, under AI governance, select Access.
If you don't see this page, or the controls on this page are inactive, make sure your role has the necessary permissions.
In the AI credits available information card, click Buy credits.
The Buy credits button is only visible to users with the Manage AI access permission and either the Manage licensing and billing or the View AI settings permission. If you have the View AI settings permission but not Manage licensing and billing, you also need the Manage purchases permission to complete the purchase.
Pass eStore Identification and proceed to checkout.
On the checkout page, specify the number of AI credits you want to buy in the Quantity field.
Provide other required information and submit your order.

After the purchase is processed, the updated number of AI credits appears in the AI credits available information card.

08 October 2026