License Server Help

Upgrading your License Server installation

There are a lot of differences between old (less than 1230+ builds) and current versions of floating license server. If you have an old version (build number is shown on the license server webpage), we recommend installing the new version of license server and linking it to your company profile. After registration, the new license server will take license information from JetBrains Account.

If it's not possible or if your license server build is not very old, the License Server can be updated in-place.

Before upgrading your installation, double check that your environment meets the requirements.

Upgrading ZIP-based installation

  1. Download the ZIP distribution;
  2. Install and configure hostname and other parameters according to our articles;
  3. Follow the starting and stopping instructions;
  4. Find .jb-license-server/ - a hidden subdirectory in the home directory of the system user who launches the application. Remove this subdirectory, restart the license server and register it. To force registration go to your-server-url + /register (for example http://0.0.0.0:8060/register).

Upgrading MSI-based installation in place

  1. Download the MSI installer;
  2. Run the launcher;
  3. Follow wizard steps;
  4. Find .jb-license-server/ - a hidden subdirectory in the home directory of the system user who launches the application. Remove this subdirectory, restart the license server and register it. To force registration go to your-server-url + /register (for example http://0.0.0.0:8060/register).

If you're running an old version based on MSI, you may face some issues:

JetBrains floating license server creates a dedicated user to run the application. New versions’ installation may fail during the attempt of application restart.

The reason is in permissions’ conflict between the JetBrainsLS users (see screenshots for reference). It’s likely to happen with the №5374 build.

restart old windows

To solve the issue, please stop and uninstall the application using Windows standard tools of Control Panel + delete related folders from ProgramData and Users.

uninstall old server

After that, repeat the installation of the new version.

Troubleshooting

Q: The license server installer fails, but there is no JetBrains license server among installed programs so it can't be uninstalled.

A: If there is no the floating license server in the Programs list, it's very likely it was installed for another system user profile. In this case, you need to find this profile, login and uninstall the application or to clean it up manually from Windows registry. Please, pay attention that it may be potentially harmful, and we recommend to have a backup.

Last modified: 7 September 2018