Reporting Issues and Sharing Your Feedback
PyCharm provides various means to report problems and seek for assistance.
Locate PyCharm log
On certain occasions, you will be required to attach the PyCharm log to an email to the support service. You can easily locate the log file as described below.
From the main menu, choose(Windows and Linux), or (macOS). The Explorer/Finder opens, with the log file selected.
Report an issue in Youtrack
Describe your problem and provide a brief summary in the Description and Summary fields respectively.
If it is possible, attach a screenshot that illustrates your problem .
Configure PyCharm log settings
To avoid editing the log.xml file itself, PyCharm suggests a handy dialog to change logging level for a category. This file resides under the bin directory of PyCharm installation.
In the Custom Debug Log Configuration dialog, type the log categories names, separated with new lines.
Select, which redirects you to the online feedback form.
This form enables you to create a PyCharm-specific YouTrack issue.
To find assistance, do one of the following:
Apply to the JetBrains Support
Write to the support service. Use the following address:
If necessary, attach the source code and the PyCharm log.
Ask the PyCharm Community.