ReSharper 2019.2 Help

Share Your Feedback

ReSharper | Help | Report a Bug or Submit Feedback

Your feedback is very important for ReSharper development team. Therefore, besides of what is mentioned in the Troubleshooting topic, other ways of providing feedback are integrated into ReSharper:

  • Anonymous usage statistic, that helps us identify the most popular product features, evaluate average software and hardware configurations, and so on. By default, this option is disabled, To enable it, tick the Participate anonymously in the Feedback program checkbox on the Environment | Product Feedback page of ReSharper options (Alt+R,,O).

    The usage statistic is anonymous and fully GDPR-compliant. It is sent automatically in the background and does not impact the performance.

  • Report a problem right from the product UI. This way you can quickly create a ticket in the ReSharper's support portal or issue tracker with necessary attachments.

  • Send general feedback about ReSharper to the product team right from the product UI.

Reporting a problem

As soon as you report a problem, we will do our best to fix it. Our investigations will be greatly aided by the information contained in attached files.

To report a problem

  1. In the main menu, choose ReSharper | Help | Report a Bug or Submit Feedback.

  2. In the Feedback Center dialog that opens, switch to the Problem Report tab.

  3. In the Problem category list, choose one of the following:

    • Bug or incorrect behavior — to report a bug, a usability problem or any behavior that you find incorrect. In this case, your report will be sent directly to the ReSharper support team.

    • Performance problem — to report slowdowns or freezes. In this case, your report will be added to ReSharper Issue Tracker.

  4. In the Subject field, type the title for your report.

  5. In the Description text area, you can explain what the problem is, provide us a repro case or just describe what you were doing when something went wrong.

  6. Click Attachments ThemedIcon AddedParameter Screen Gray to attach one or several files to your report.
    Note that a performance snapshot is required to submit a performance problem.

  7. Select Keep text attachments after submission if you do not want to discard and lose this information after submitting the report.

  8. By default, the problem is submitted anonymously, but you can click change account if you want to watch the progress of the reported problem or provide your contact details. In the Submit As dialog, you can use the following options:

    • Login/Password — use this option to specify your YouTrack account at youtrack.jetbrains.com if you don't have two-step authentication enabled.

    • Browser authentication — use this option to log in to your YouTrack account at youtrack.jetbrains.com with two-step authentication.

    • Guest — use this option and specify your name and email so that we could contact you if needed.

  9. Click Submit, if your request is complete and you are ready to send it.

Sending feedback

Why is it important?

  • For us, it lets us know where we stand in terms of product quality and performance. It is also the key to understanding what difficulties you are facing in using the product.

  • For you, it is the fastest way to express your general impression about ReSharper. Don’t hesitate to share your thoughts with us!

To submit feedback

  1. In the main menu, choose ReSharper | Help | Report a Bug or Submit Feedback.

  2. In the Feedback Center dialog that opens, switch to the Feedback tab.

  3. Use the fields in this tab to separate various aspects of your feedback.

  4. Click Attachments ThemedIcon AddedParameter Screen Gray to attach one or several files to your report.

  5. Select Keep text attachments after submission if you do not want to discard and lose this information after submitting the report.

  6. By default, the problem is submitted anonymously, but you can click change account if you want to watch the progress of the reported problem or provide your contact details. In the Submit As dialog, you can use the following options:

    • Login/Password — use this option to specify your YouTrack account at youtrack.jetbrains.com if you don't have two-step authentication enabled.

    • Browser authentication — use this option to log in to your YouTrack account at youtrack.jetbrains.com with two-step authentication.

    • Guest — use this option and specify your name and email so that we could contact you if needed.

  7. Click Submit, if your request is complete and you are ready to send it.
    Your feedback report will be sent directly to the ReSharper support team.

Attachments

In addition to textual information, you can send us some technical data. There is a number of different attachments that you can include in the report:

  • Current file - a file which is open and active in Visual Studio

  • File - any file from your file system that will help us understand your problem

  • Solution statistics - some information about your current solution such as the number of projects, their types, number of files and their types, average source file size, and so on.

  • Settings - a file with ReSharper settings

  • Zipped solution - current solution that will be packed into a .zip package

  • Obfuscated solution structure - the structure of your current solution with empty files and random names

  • Performance snapshot - a snapshot with performance data gathered by ReSharper via dotTrace

  • Screenshot
    • Screenshot - a screenshot of the entire screen, if you have a single monitor

    • Screenshot of primary screen or Screenshot of all screens - if you have multiple monitors

By default, each report contains environment information about the current Visual Studio instance: its version, the list of installed products with their versions, and the list of .NET Framework versions.

Privacy

All attachments are visible to the ReSharper team only. In addition to this, some of them are obfuscated: Solution statistics and Solution structure. This means that at the moment of their creation all names of files, projects, and the solution are replaced with random names, file content is removed as well as references to external sources and assemblies. In case you want to send us files and solutions with real source code, choose Current file or Zipped solution.

If you have doubts about the content of attachments you are going to send, open any attachment using the context menu and see what's inside.

Last modified: 13 November 2019