JetBrains Space Help

Troubleshooting and Support

If you have not found an answer to your question in this documentation, or if you are having problem with some Space functonality, please contact Space Support by filling out the request form.

To help us solve your problem faster, please be as specific as possible. Before submtting your request, try to reproduce the issue and take screenshots.

Allow JetBrains Support to access your Space organization

To investigate and troubleshoot the issue, we may ask you to grant us temporary access to your Space organization. To grant access:

  1. On the navigation bar, click administration.png Administration and choose Support.

    support-access.png
  2. Select the level of access requested by the support team:

    • Basic- basic member access without any administrative permissions.

    • Administrative- full access which includes all permission of the System Admin role.

  3. Click Grant access to confirm your selection.

    A user account with the username JetBrains Support will be created and our support team will receive an email with credentials. A support engineer will be able to log in under this username as a member of your organization and investigate the problem from the inside either as a regular member or system administrator, depending on the selected access level (Basic or Administrative).

  4. As soon as the troubleshooting session is over, you can revoke access by moving the switch back to None.

Last modified: 12 May 2020