Notification Templates provide you with tools to customize email notifications to suit your user communication requirements. You can edit the default Freemarker-based templates: add your own subject, change the language, and tailor the message text.
The default notification templates present key components of each message in a format that is easy to scan in a message preview. Most recipients don't even need to open an email notification to stay up to date. The components in the email headers are also optimized so users can filter their inbox and collect YouTrack notifications in dedicated folders.
That said, the email client that you use in your organization might not present this information in a friendly way. To modify the format of your email messages, customize your notification templates.
You can modify the email messages that are sent by YouTrack by customizing your notification templates. These templates are available from the Notification Templates page, which is accessible from the Notifications tab on the Global Settings page.
The Notification Templates page displays a list of templates. Each item in the list can be expanded to view and edit the template components. Template components are actual Freemarker .ftl files that are used as "building blocks" for messages.
YouTrack follows a digest scheme for notifications. This is intended to reduce the amount of notification spam that is generated by the application. Issue changes for a single notification are tracked and collected as follows:
Notifications for updates made by a single user paused for one minute. Each change made by this user resets the counter until a full minute has passed. After that, a single notification is generated that contains the entire collection of changes made by this user.
If another user applies changes to the same issue, another counter is started. From this point, whichever user goes a full minute without resetting their corresponding counter generates a notification. Any unsent notifications for changes that were applied by other users prior to the event that generates a notification are collected and sent as a separate notification.
That is, if John Doe updates issue TS-1, and his colleague, let's say Jane Doe, distracts him so he doesn't do anything with the issue within a minute, then the notification will be sent about any changes he made to TS-1 before the distraction.
The similar situation is when John Doe is updating the issue TS-1 and someone (his rival, probably) starts to update the TS-1 at the same time. As soon as another user's changes are registered, the notifications about changes made by John Doe until that moment are sent.
Edit Notification Templates
Notification templates are available for notifications sent by email. To update template for a specific protocol, open and edit the corresponding file.
To edit a notification template:
From the Administration menu, select .
Select the Notifications tab.
Scroll to the bottom of the page and click the Configure notification templates link.
Locate the message component that you want to modify. For components that are integrated into specific message templates, expand the item in the Notifications list.
Click the name of the template component that you want to edit (a <component_name>.ftl file).
Make the desired changes in the message template editor.
Click the Save changes button in the header.
The following controls are available for editing notification templates:
Lists the variables that can be used in this template. For more information, see Local Variables.
Saves the current changes.
Reverts the most recent change.
Restores the most recently reverted change.
Reset to default
Discards all current and previously saved changes and restores the default notification.
Preview and Test Changes
To view how your changes affect a template or a template component, select an issue in the Issue selected for preview dropdown list. When you select a notification from the list, a preview that contains data from the selected issue is shown in the Details sidebar.
Along with the preview that shows changes in the browser window, you can also see your changes in your email or Jabber client. Select the Email or Jabber branch of a template and click the Send test message button in the toolbar.
Local variables can be used but not changed by the user. Local variables are predefined and read-only.
Represents notification sender's details
Represents notification recipient's details
Evaluates to "YouTrack"
Evaluates to the current version
Evaluates to build number
Evaluates to description of the reason a user receives notification. Description form differs in jabber and email notifications.
Evaluates to an issue, about which the notification is sent.
Contains info about changes (issue project, summary, description, custom fields, visibility group, links, attachments) that initiated notification.
Evaluates to an edited or posted comment, about which notification is sent.
true - a comment has been edited, false - a new comment has been posted
Evaluates to an tag, which has been added to or removed from an issue.
indicator that issue has been tagged/untagged
indicates that issue has been voted/unvoted
Imported project or project failed to import (id, full name, issues, leader...). Variable is used in the "Import status" notification.
Java Throwable object
text of the message in the "Import status" notification.
You use FTL tags to call directives. Besides built-in directives like the
#list directive, you can define your own directives in Freemarker. For more information, see the User-Defined directives manual.
wiki- process embedded text using Wiki syntax and keywords. Directive applies HTML escaping.
parameter- no parameters
body- text to process
diff- render an HTML element that highlights changes applied to text. Deleted and added sections of text are marked with different styles.
oldText- old version of text
newText- new version of text
insStyle- HTML style of inserted text
delStyle- HTML style of deleted text
body- no body
stacktrace render the html component representing stacktrace of Throwable
throwable- instance of Throwable Java class
body- no body
When the type assigned to a returned value is
list<?>, you can iterate over the result using the
returns the URL for the attachment resource
returns the URL for the user avatar
returns the URL of a web page with Issue view focused on reply text area
returns the URL of a web page with Issue view focused on comment
returns a list of custom fields of issue
returns issue duplicated by the source issue, if there is no such issue returns null
returns the URL of a web page in Administration where you can edit project
returns a list of tags of issue except tag 'Star' visible for notification recipient
returns the number of issue attachments that are not visible to the notification recipient
returns the URL of a web page with the Issues list opened in context of a project
returns the URL of a web page in Administration where you set up Jira integration
getLinkedIssues(Issue source, string linkRole)
linkRole the name of the issue link type (for example, Relates, Duplicate)
returns a list of issues linked to the source issue using the specified linkRole
returns all possible roles of links of the source issue
getPossessiveName(User you, User from)
returns "you" if you and from is the same user, and from user presentation otherwise
returns "resolved" if issue has been resolved and "" otherwise
return URL of web page with user profile setting focused on the "Filters and Notifications" tab
getStarSrc(Issue issue) return URL of 'Star' tag image resource
returns the URL of a web page with the Issues list opened in context of tagged by tag issues
return tag name restricted by 25 chars length
returns the URL of a web page with issue
return list of issue's attachments visible for notification recipient
returns either issue has any links or not
returns a time value in human-readable format converted to the local time zone of the message recipient
returns either issue has been fixed or not