YouTrack Cloud 2024.2 Help

Connect to an External Mail Service

YouTrack Cloud instances are connected to a hosted mail service. You can, however, overwrite the default configuration and connect YouTrack to your own mail service.

To access these settings, select Global Settings from the Server Settings section of the Administration menu and select the Notifications tab.

SMTP settings

To connect to an external mail server:

  1. If it isn't already enabled, switch on Email notifications.

  2. For the Configuration setting, select Custom.

    • Additional settings for connecting to an external mail service are shown.

  3. Enter values for the following settings:



    Server address

    Enter the server address of your SMTP server.

    Server port

    Enter the connection port for the SMTP server.

    Mail protocol

    Select the protocol that is used by your SMTP server.

    Connect anonymously

    If your SMTP server does not require authentication, enable this option.

    When enabled, YouTrack connects to your SMTP server without sending a username and password. The input fields for SMTP username and SMTP password are disabled. Values that are stored in these settings are ignored.


    Enter the username of the account that is used to access the SMTP server.

    If you're connecting to Gmail, additional security requirements may apply. For details, see Special Requirements for Connecting to Gmail.


    Click the Change password button to specify the password for account that is used to access the SMTP server.

    SSL key

    Select a previously uploaded SSL key or trusted certificate for secure connection to your mail server. For details, see SSL Keys.

    From address

    Enter an email address for sending email notifications from YouTrack. For more information, see From and Reply-to Addresses.

    Sender name

    The name that is shown in email client apps as the sender for email notifications that are generated for your YouTrack instance. Use this setting to override the sender name that is used at the global level.

    This setting is only available when your YouTrack Cloud instance uses the default connection for email notifications.

    Reply-to address

    Enter an optional address to which email replies are sent. This sets the value for the "Reply-To:" field in the email header for messages that are sent by YouTrack. Use this setting when, for example, the address that you use to send email notifications cannot receive replies.

  4. When finished, click the Save button.

  5. Test the connection.

    1. Click the Send test message button.

    2. Enter an email address to which the test message should be sent.

      Send a test message to an email address.
    3. Click the Send button.

  6. Check the email account that you sent the test message to and verify that the message was delivered.

    • If successful, the connection to your external mail service is configured and ready for use.

    • If unsuccessful, update your settings and test the connection until the message delivery is successful.

Special Requirements for Connecting to Gmail

Google accounts have settings that restrict access to third-party applications that use less secure sign-in technology. By their definition, this applies to connections that authenticate with a username and password, which are vulnerable to hijacking.

The setup requirements are based on the current setting for managing less secure apps. The requirements apply to the Google account that you use to authenticate with the Gmail service.

If you're connecting with a Google account that you manage yourself, the following options are available:

  • Generate an application-specific password (App Password) in your Google account and use it for authentication. Leave the option to enable access for less secure apps in your Google account Off.

    App Passwords can only be used with accounts that have 2-Step Verification turned on.

  • Enable Less secure app access for your Google account and connect using your username and password (not recommended).

If you use a Google account that is managed by your organization as part of G Suite, verify which of the following settings is currently enabled for your domain.



Disable access to less secure apps for all users

The Google account that you use for authentication must have 2-Step Verification enabled. To connect to the Gmail service with this account, generate an application-specific password in your Google account.

  • For the Username, enter the username for your Google account.

  • For the Password, enter an application-specific password that you generated in Google.

Allow users to manage their access to less secure apps

You may be able to connect to the Gmail service with your Google username and password. This setup is only available when:

  • You have enabled the option to allow access to less secure apps in the Google account that you use to connect to the Gmail service.

  • You have not enabled 2-Step Verification for this Google account.

If you have enabled 2-Step Verification for this Google account, you need to generate and use an application-specific password. Configure the email notification settings in YouTrack as if access to less secure apps were disabled.

Last modified: 19 July 2024