Notifications

The settings on the Notifications tab of the Global Settings page let you configure how users are notified about changes applied to issues and articles in YouTrack.

Email Server Settings

In YouTrack Cloud, email notifications are enabled and configured by default. This section of the settings page lets you view the configuration used to send email notifications to users.

To disable sending email notifications from your YouTrack server, deselect the Enable checkbox.

Setting	Description
Email notifications	This control enables or disables email notifications in YouTrack.
Configuration	Determines whether your YouTrack Cloud instance is connected to an email service that is hosted by JetBrains or an external email server. The following options are available: Default — your YouTrack instance is connected to the email service that is hosted by JetBrains. Additional settings for connecting to an external mail server are hidden. Custom — your YouTrack instance connects to an external mail server. To learn how to connect to your own mail server, see Connect to an External Mail Service.
Server address	The server address of your mail server.
Server port	The connection port for the mail server.
Mail protocol	The protocol that is used by your mail server.
Connect anonymously	When enabled, YouTrack connects to your mail service without sending a username and password. Use when your mail service does not require authentication. When this option is enabled, the input fields for SMTP username and SMTP password are disabled. Values that are stored in these settings are ignored.
Username	The username of the account that is used to access the mail server.
Password	The password for the account that is used to access the mail server.
SSL key	This list lets you select an SSL key that contains a trusted certificate and its public and private key pairs. The key identifies YouTrack as a client when it tries to connect to your mail server. To enable a secure connection to an external mail service, you need to import its SSL certificate into YouTrack. For instructions, see SSL Certificates.
From address	The default address for sending email notifications from YouTrack. This sets the value for the `"From:"` field in the email header. You can either use the format `sender name <email@yourdomain.com>` or enter an email address without the sender name. This setting is only available when your YouTrack Cloud instance is connected to a custom mail server. For more information, see From and Reply-to Addresses.
Sender name	The name that is shown in email client apps as the sender for email notifications that are generated for your YouTrack instance. Use this setting to override the sender name that is used at the global level. This setting is only available when your YouTrack Cloud instance uses the default connection for email notifications.
Reply-to address	An optional address to which email replies are sent. This sets the value for the `"Reply-To:"` field in the email header for messages that are sent by YouTrack. Use this setting when, for example, the address that you use to send email notifications cannot receive replies.
Send test message	This control lets you test the connection to your mail server by sending a test message to a specific email address.

Jabber Service Settings

In YouTrack Cloud, notifications over Jabber are enabled and configured by default. This section of the settings page lets you view the configuration used to send messages over Jabber and the system account from which notifications are sent to users.

You also have the option to overwrite these settings completely and connect YouTrack to your own Jabber service. For detailed instructions, see Enable Notifications over Jabber.

To disable sending notifications over Jabber, deselect the Enable check box.

Setting	Description
Jabber notifications	This control enables or disables Jabber notifications in YouTrack.
Configuration	Determines whether your YouTrack Cloud instance is connected to a Jabber service that is hosted by JetBrains or an external Jabber service. The following options are available: Default — your YouTrack instance is connected to the Jabber service that is hosted by JetBrains. Additional settings for connecting to an external Jabber service are hidden. Custom — your YouTrack instance connects to an external Jabber service. To learn how to connect to your own Jabber server, see Enable Notifications over Jabber.
Server address	The server address of your Jabber service.
Server port	The connection port for the Jabber service.
Service name	The name of your Jabber service. Use when the service name and address (hostname) are not the same. This setting is commonly required for `ejabbered` servers.
Username	The username of the account that is used to access the Jabber service. Use the format `username@domain`.
Password	The password for the account that is used to access the Jabber service.
SSL key	This list lets you select an SSL keystore that contains a trusted certificate and its public and private key pairs. The keystore identifies YouTrack as a client when it tries to connect to the Jabber service. To enable a secure connection to your Jabber service, you need to import its SSL certificate into YouTrack. For instructions, see SSL Certificates.
Use legacy SSL	This option disables the certificate validity check for the SSL connection. Recommended only when you are using `jabber.org` to send notifications and encounter a problem with the connection to the Jabber service.
Send test message	This control lets you test the connection to your Jabber service by sending a test message to a specific Jabber account.

Notification Templates

This link opens a page that lets you customize the email and Jabber notifications that are sent by YouTrack. For more information, see Notification Templates.

Last modified: 17 May 2022