YouTrack Cloud 2024.2 Help


The settings on the Notifications tab of the Global Settings page let you configure how users are notified about changes applied to issues and articles in YouTrack.

Email Server Settings

In YouTrack Cloud, email notifications are enabled and configured by default. This section of the settings page lets you view the configuration used to send email notifications to users.

To disable sending email notifications from your YouTrack server, deselect the Enable checkbox.



Email notifications

This control enables or disables email notifications in YouTrack.


Determines whether your YouTrack Cloud instance is connected to an email service that is hosted by JetBrains or an external email server. The following options are available:

  • Default — your YouTrack instance is connected to the email service that is hosted by JetBrains. Additional settings for connecting to an external mail server are hidden.

  • Custom — your YouTrack instance connects to an external mail server. To learn how to connect to your own mail server, see Connect to an External Mail Service.

Server address

The server address of your mail server.

Server port

The connection port for the mail server.

Mail protocol

The protocol that is used by your mail server.

Connect anonymously

When enabled, YouTrack connects to your mail service without sending a username and password. Use when your mail service does not require authentication.

When this option is enabled, the input fields for SMTP username and SMTP password are disabled. Values that are stored in these settings are ignored.


The username of the account that is used to access the mail server.


The password for the account that is used to access the mail server.

SSL key

This list lets you select an SSL key that contains a trusted certificate and its public and private key pairs. The key identifies YouTrack as a client when it tries to connect to your mail server.

From address

The default address for sending email notifications from YouTrack. This sets the value for the "From:" field in the email header. You can either use the format sender name <> or enter an email address without the sender name.

This setting is only available when your YouTrack Cloud instance is connected to a custom mail server.

For more information, see From and Reply-to Addresses.

Sender name

The name that is shown in email client apps as the sender for email notifications that are generated for your YouTrack instance. Use this setting to override the sender name that is used at the global level.

This setting is only available when your YouTrack Cloud instance uses the default connection for email notifications.

Reply-to address

An optional address to which email replies are sent. This sets the value for the "Reply-To:" field in the email header for messages that are sent by YouTrack. Use this setting when, for example, the address that you use to send email notifications cannot receive replies.

Send test message

This control lets you test the connection to your mail server by sending a test message to a specific email address.

Notification Templates

This link opens a page that lets you customize the email notifications that are sent by YouTrack. For more information, see Notification Templates.

Last modified: 16 July 2024