YouTrack Cloud 2024.1 Help

Restricted Helpdesk Projects

By default, new helpdesk projects are open to all registered users of type Reporter. This means that all registered reporters have access to all helpdesk projects. Through the Authorized Reporters tab of a helpdesk project, you can configure specific reporters to have access to specific helpdesks projects.

Reporter Access

To configure access to a helpdesk project:

  1. Open the helpdesk project and click the Authorized Reporters link from the navigation menu.

  2. Under Reporter Access select Open or Restricted.

    • Enabling Open allows all registered reporters access to create tickets for the helpdesk project.

    • Enabling Restricted allows only specific listed reporters access to create tickets for the helpdesk project.

    Configure reporter access to the helpdesk project.
  3. When set to Restricted, click Add reporters to give specific reporters access.

  4. Select reports from the drop-down list and click Add to allow access to the restricted helpdesk project.

    • Use the search bar to filter for users.

    Add reporter access to a restricted helpdesk project.

Remove Reporter Access

To remove reporter access to a helpdesk project:

  1. Open the user account for the reporter in Access Management.

  2. Open the Access tab.

  3. Locate the restricted helpdesk project you want remove the reporter from and click the Revoke access link.

    Revoke the access a reporter has to a helpdesk project.

Reporters can also be removed from a restricted helpdesk project directly from the Authorized Reporters tab in the project menu by clicking the X across from their account name.

Last modified: 08 April 2024