YouTrack Server 2023.3 Help

Helpdesk

With Helpdesk Projects in YouTrack, you can streamline and automate handling customer inquiries, complaints, and other requests. These projects can be used by customer service teams to efficiently manage and track the status of customer requests and provide quick and accurate responses to customers. Key features of these projects include:

  • A user-friendly interface that lets customer service agents view, prioritize, and respond to customer requests.

  • Publication and maintenance of a customer-facing support portal using YouTrack's built-in knowledge base.

  • Routing requests to the appropriate team or agent based on the type of request using YouTrack workflows.

  • The ability to handle multiple communication channels including email and online forms.

  • Support for service-level agreements that let you define goals for handling customer requests in a timely fashion.

Last modified: 23 February 2024