Knowledge Base

Share your team’s collective knowledge internally, or build an awesome public knowledge base with guides and FAQs for your users. Create clear, engaging content with embedded videos and GIFs. Find answers with powerful full-text search, discuss content in comments, and use article history to make sure you never lose anything again.

Make yourself understood with rich content

Make yourself understood with rich content

If a picture is worth a thousand words, then a video is worth a thousand pictures! Embedded images, videos, and GIF animations add vibrance to your content and help get your message across clearly and concisely.

Collaborate with ease

Collaborate with ease

Link to issues, brainstorm, and bring great ideas to life with Knowledge Base! Add @username mentions in articles and comments to involve team members in the discussion, receive notifications via email or Slack when articles you’ve interacted with are updated or commented on, and keep track of changes by adding articles to your favorites.

Create with confidence

Knowledge Base stores drafts as you work and keeps a revision history for every article you create, so your great ideas will never be lost.

Articles that have unsaved changes or are not yet published are clearly marked in the sidebar content menu. A separate menu provides instant access to all your draft articles, so you won’t forget where you left your notes about that great new idea you had.

Information at your fingertips

Information at your fingertips

YouTrack’s Knowledge Base lets you create article trees with unlimited nested hierarchy, so you can group and organize vast amounts of information neatly and in a logical manner. You can rearrange articles together with their sub-articles simply by dragging and dropping them in the content menu.

Intuitive permissions

Intuitive permissions

Permission settings for creating, editing, and viewing articles follow exactly the same principles that are used in YouTrack issues, so there’s no new learning curve for YouTrack administrators. Each article in Knowledge Base has its own visibility settings with a clear indication of who can read it.

Product documentation and FAQs

Product documentation and FAQs

Configure a public-facing section of your Knowledge Base so that visitors (and search engines) can browse your product information and FAQs without registering in YouTrack. Powerful full-text search makes it easy for your customers to find what they’re looking for, and article comments help registered users get answers to their questions.

Internal documentation

Internal documentation

Store and manage your product requirements, plans, brainstorming sessions, and anything related to your team and process. Share documents with your team, or create personal notes and to-do lists and keep them private with Knowledge Base’s easy-to-use visibility controls.

Follow articles to subscribe to update notifications, use article version history to roll back unwanted changes, mention @usernames to draw their attention to important information, and collaborate with ease in a rich content environment.