Whether you are involved in a product’s quality control or providing customer support, it’s extremely important to be aware of the product development, the pain points, and to create bugs reports and feature requests on time. YouTrack helps you deal with all the day-to-day tasks.
Create bug reports and set their priority, then assign them to team members.
Link issues with test cases using integrations with the tools like TestLink, TestRail, TestLodge.
Use YouTrack and TeamCity integration to see the build number right in the issue preview.
Attach support ticket requests and limit the visibility of the issue and comments to only those who should see it.
Deal with feature requests
Keep track of upcoming feature requests, change the prioritization, and use @mention to contact a product owner.
Utilize the custom fields to let your users know when a feature might be delivered. For example, you can add a field “version” and set an expected version.
Use smart search to find most voted feature requests. For example, use sort by: votes #unresolved #feature to find all unresolved features sorted by votes.
Keep everything in one place
Use mailbox integration to convert your customer’s emails into issues. Write comments and your customers will receive them as emails too.
Share and sync tickets between YouTrack and a connected Zendesk instance.