Workflows are sets of rules that allow YouTrack to automatically update tasks based on conditions that you specify. Workflows can automate routine tasks, like assigning a new support request to the most available engineer and escalating it if it hasn’t been answered within a certain amount of time, or sending an alert to a project manager if a team member has been working too many hours.
You can now embed Figma designs and fully interactive Google calendars in issues, articles, and comments in YouTrack.
Knowledge Base articles now display a navigable table of contents that is automatically generated from headings in the article text. You can choose to display or hide the table of contents using a toggle button at the top right-hand corner of each article.
You can now specify issue link types as axes in the Issues per two fields and Issues per arbitrary field reports. You can use this in the Issues per two fields report, for example, to create a report displaying issues sorted by the number of subtasks or dependent issues that are linked to them, with a color-coded chart that communicates the priority of each linked issue. This can help you identify and focus on issues that need extra attention.
We’ve added new scripts that let you migrate or continuously import from Zendesk and monday.com to YouTrack.
You can import tickets from Zendesk together with custom fields, comments, attachments, and users. The monday.com script imports boards as projects and items as tasks, together with fields, field history, votes, tags, comments, attachments, users, and teams.
We’ve introduced a new domain, youtrack.cloud, for all newly registered YouTrack InCloud instances. Existing InCloud customers with the old yourcompany.myjetbrains.com/youtrack address format can migrate to yourcompany.youtrack.cloud by following these instructions.
Instance names are unique across both domains, so nobody else can register your instance name.
You can now create an email@example.com email address for use with the YouTrack Mailbox Integration. The Mailbox Integration creates issues and comments from incoming emails to provide help desk functionality and enables users to reply to comments via email.
In cases where security policies or technical restrictions prohibit outgoing IMAP connections, you can forward emails to your firstname.lastname@example.org email address, where they can be retrieved and handled by the YouTrack Mailbox Integration.
We’ve added the option to include a customizable “Reply above this line” delimiter in email notifications. This makes it easier for the Mailbox Integration to parse incoming email messages and identify the text of a user’s reply. You can configure the delimiter in Projects | Gearwheel menu | Settings | Notifications.
We’ve added preconfigured authentication modules for Okta, Keycloak, and the JetBrains Account service to help you migrate and manage user accounts. We’ve also added mapping options to our OAuth 2.0 and SAML 2.0 modules to help you keep your user accounts synchronized. The JBA authentication module has been redesigned to make it suitable for customer use.