Where to look for information
Sources of information
YouTrack: the JetBrains tracking system.
JetBrains Community Forum: the online community where you can learn new things and share your knowledge about JetBrains products.
JetBrains Knowledge Base: a knowledge base that is collected and published by the JetBrains support team.
Stack Overflow: a knowledge base with questions and answers on a wide range of topics in computer programming and software products.
Twitter: Follow us on Twitter to be aware of new features, releases, and tips. You can ask us for help on Twitter, just mention @GoLandIDE in your message.
Tips of the day
Tips of the day provide a collection of useful and interesting hints.
To see the Tip of the Day window, click .
To disable tips of the day on startup, clear the Show Tips on Startup checkbox in the Tip of the Day window.
The default keymap reference for Windows, Linux, and macOS in the PDF format
To view the built-in keymap reference, click Help | Keymap Reference.
Where to report an issue
Report an issue in Youtrack
Log in to your https://youtrack.jetbrains.com/ account.
Click Create issue.
On the page that opens, choose GoLand from the Project list.
Describe your problem and provide a brief summary in the Description and Summary fields respectively.
If it is possible, attach some troubleshooting materials.
Click Create issue.
Submit a request in the JetBrains Support Center
Log in to the JetBrains Support Center.
Click the Submit a request button that is at the top of the main page.
Fill in the Submit a request form.
Tweet us about your problem
Mention @GoLandIDE in your message on Twitter and describe your problem. We will reach out to you.
Write to the GoLand team
Email our team at firstname.lastname@example.org. Describe your problem, and attach all available materials that can speed up troubleshooting (code samples, screenshots, logs, animations, videos, and other materials).
Consider attaching some troubleshooting materials for a more precise and quick answer. The following materials might be helpful for our investigation: log files, screenshots, animations, videos, database dumps.
Copy GoLand version and system information
You can get product and system information by using the following actions:
Use product help menu.
For macOS, click.
For Windows and Linux, click.
About, and press Enter.
Click the copy icon and paste it in your Youtrack ticket, email message, support request.
Locate GoLand log
Click idea.log file contains recent log information about your IDE performance.. The
Configure GoLand log settings
To avoid editing the log.xml file itself, GoLand suggests a handy dialog to change logging level for a category. This file resides under the bin directory of GoLand installation.
In the Custom Debug Log Configuration dialog, type the log categories names, separated with new lines.
Reporting performance issues
GoLand is completely frozen and does not respond to any actions? The IDE performance is slower than expected, CPU usage is high, and you suspect a memory leak? To resolve your issue, JetBrains might need a memory snapshot, profiler information, or a thread dump.
For more information about troubleshooting these issues, read Reporting performance problems.
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