YouTrack Server 2023.3 Help

The Helpdesk Project Template

When you create a YouTrack project with the Helpdesk project template, the project is created with the default settings that are described on this page.

Fields

The following issue fields are attached to the project by default:

Name

Type

Values

Default value

Can be empty

Priority

enum[1]

High, Normal, Low, Urgent

Normal

false

Type

enum[1]

Question, Incident, Problem, Task

Question

false

State

state[1]

New, Open, Pending, On hold, Solved*, Duplicate* (*)Resolved

Submitted

false

Assignee

user[1]

<All users who are members of the project team>

Unassigned

true

Workflows

The following default workflows are attached to the project automatically:

To learn more about these workflows and their rules, see Helpdesk Workflows.

Last modified: 29 February 2024